Make a Difference from the Very First Hello
Are you passionate about helping people and creating a positive healthcare experience? Join East Bay Community Action Program (EBCAP) as a Medical Receptionist, where you'll serve as a vital connection between patients and the care they need. In this rewarding role, you'll welcome patients, coordinate essential intake services, conduct health screenings, and support a collaborative care team dedicated to improving community health outcomes. If you're organized, compassionate, and thrive in a fast-paced environment, we'd love to hear from you.
Job Description
As a Medical Receptionist, you will be the first point of contact for patients visiting EBCAP health centers. You'll play a key role in ensuring a seamless patient experience by managing intake activities, maintaining accurate health records, administering standardized screenings, and supporting care coordination efforts. Your work will help ensure patients receive timely, high-quality care while contributing to the overall efficiency of the health center.
Patient Reception & Administrative Support
- Welcome patients and visitors both in person and through telehealth services.
- Manage patient check-in and check-out processes.
- Collect co-pays, insurance information, and required documentation.
- Ensure patient records remain accurate, complete, and up to date.
- Maintain electronic health records and organize required medical documentation.
- Schedule appointments and support efficient patient flow throughout the day.
Clinical Screening & Patient Assessment
- Conduct standardized health screenings using approved protocols and tools.
- Administer assessments including depression screenings, tobacco cessation screenings, PRAPARE, GPRA, GAD-7, PHQ-2/9, AUDIT, and other required evaluations.
- Document screening results accurately within the electronic health record system.
- Promptly communicate high-risk findings to healthcare providers and care team members.
Patient Education & Navigation Support
- Provide educational materials and resources to patients.
- Connect patients with appropriate referral services and community resources.
- Support follow-up tasks assigned by healthcare providers.
- Assist patients with questions regarding appointments, services, and required paperwork.
Team Collaboration & Professional Growth
- Partner closely with physicians, nurses, social workers, care coordinators, and other healthcare professionals.
- Maintain strict patient confidentiality and compliance with healthcare privacy regulations.
- Participate in ongoing training and professional development opportunities to stay current with industry best practices and technologies.
We're looking for candidates who bring:
- Exceptional interpersonal and customer service skills.
- Clear verbal and written communication abilities.
- Strong attention to detail and commitment to accuracy.
- Excellent organizational and multitasking capabilities.
- Sound judgment and effective problem-solving skills.
- A collaborative, team-focused mindset.
- Cultural awareness and the ability to work with diverse populations.
- A patient-centered approach to service and care.
Experience
- At least one year of experience in a healthcare, medical office, or customer service environment.
- Experience working with electronic health record (EHR) systems.
- Proven ability to manage multiple priorities in a busy setting.
Knowledge
- Familiarity with medical terminology and basic healthcare procedures.
- Understanding of HIPAA requirements and patient privacy standards.
- Proficiency with computers, office technology, and digital record systems.
- Knowledge of health insurance processes and patient registration procedures.
- Associate degree in Health Administration, Medical Assisting, or a related field.
- Bilingual abilities, especially Spanish language proficiency.
- Experience working in community health or similar healthcare environments.
- Understanding of social determinants of health and available community resources.
Eligible full-time employees enjoy a comprehensive benefits package that includes:
- Medical and dental insurance with significant employer contribution
- Vision coverage options
- Flexible spending accounts (medical and dependent care)
- 403(b) retirement plan with employer matching
- Employer-paid life insurance and long-term disability coverage
- Generous paid time off and holiday benefits
- Mileage reimbursement
- Tuition reimbursement opportunities
- Employer-sponsored training and CEU opportunities
- Employee Assistance Program (EAP) support
East Bay Community Action Program (EBCAP) is a non-profit 501(c)(3) organization that provides high-quality, comprehensive, and accessible health and human services to people across eastern Rhode Island. Founded as part of President Johnson's War on Poverty in 1965, EBCAP now serves ten communities with over 20 distinct programs — including primary medical and dental care, behavioral health services, early childhood education, and community support programs for children, youth, families, adults, and seniors.
Our 521 employees work across more than ten locations, addressing everything from immediate needs like food and housing to long-term health and wellness. If you are looking to make a meaningful impact on the lives of Rhode Islanders, we encourage you to apply.
Equal Opportunity Employer
East Bay Community Action Program (EBCAP) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.
EBCAP is a federal contractor subject to Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA). We take affirmative action to employ, advance in employment, and otherwise treat qualified individuals with disabilities and protected veterans without discrimination in all employment practices.
If you require a reasonable accommodation to participate in the application or interview process, please contact People Operations at
[email protected] (401) 431-9870 x1615.
