Description:
We have a wonderful opportunity for a motivated and dependable Inside Sales Specialist to join our Dixie family. The right candidate believes in providing 100% complete customer satisfaction and doing the right thing above all.
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Building long lasting relationships with Clients and Teammates alike.
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Conduct daily outbound callouts to prioritized non-closed leads from technicians and sales team members.
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Review and identify the most promising opportunities each day to maximize closing percentages.
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Recover cancelled calls immediately by contacting the customer, identifying their concerns, and attempting to reschedule or rekindle the opportunity for service or replacement.
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Rekindle lost or declined leads to generate new appointments for both service and sales opportunities.
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Collaborate closely with technicians, Comfort Advisors, trade managers, and dispatchers to ensure seamless communication and follow-up.
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Manage callouts and follow-ups across all three service areas (Montgomery, Auburn, Columbus) and four trades (HVAC, Electrical, Plumbing, and Doors).
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Maintain accurate records of follow-ups, progress, and customer communications in ServiceTitan.
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Communicate effectively with customers over the phone, by email, and text to build trust and close sales.
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Deliver a fresh daily pipeline of the highest-percentage opportunities to pursue.
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Provide timely updates to management on lead status, progress, and conversion metrics.
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Handle objections and present clear solutions to customers to achieve resolutions.
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When no sales opportunities are available, follow up on $0 tickets to confirm customer satisfaction and request 5-star reviews.
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Take on additional tasks or adjustments to responsibilities as the position continues to develop.
Requirements:
- Experience in inside sales, call center sales, or customer service roles (home services industry experience preferred).
- Strong verbal communication skills with the ability to connect, persuade, and close over the phone.
- Excellent written communication skills for professional emails and texts.
- Proficiency in ServiceTitan or similar CRM platforms (required).
- Highly organized with the ability to manage multiple follow-ups and prioritize effectively.
- Persistent, competitive, and self-motivated mindset with a track record of meeting or exceeding goals.
- Ability to work collaboratively across multiple trades and teams.
