The ideal candidate doesn't just "run reports"; they uncover the "why" behind the numbers. They solve problems, take initiative and identity opportunities.
Key Responsibilities
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Customer Intelligence: Own the end-to-end analysis of the customer journey, including acquisition, retention, and reactivation along with adhoc projects and analysis.
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Omnichannel Tracking: Manage customer analysis and segmentation from data across multiple internal and external selling platforms.
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Segmentation & Personalization: Develop sophisticated customer segments based on behavioral data to fuel targeted merchandising, marketing and CX strategies.
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Data Governance & BI: Maintain and expand our BI platforms and dashboards to ensure an accurate "single source of truth" for cross-functional teams.
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Performance Tracking: Design and automate dashboards that track marketing KPIs, attribution, and experiment (A/B testing) results.
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Cross-Functional Collaboration: Partner with Marketing, ECommerce, Product and Data Engineering teams to understand strategic priorities and deliver actionable analysis and insights.
Technical Requirements
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SQL: You are an expert at writing complex and efficient queries to extract insights from large-scale data warehouses (e.g., BigQuery, Snowflake, Redshift) from multiple sources and selling channels.
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BI Expertise: Extensive experience with BI platforms, building and maintaining dashboards. Proficiency with Looker and LookML is a significant advantage.
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Statistical Literacy: Strong understanding of statistical concepts as they apply to marketing (e.g., significance testing, cohort analysis, and correlation vs. causation).
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Tooling: Familiarity with digital analytics data outputs (e.g. Adobe Analytics), CRM platforms, and marketing tools (e.g. Klaviyo, Appsflyer) is a plus.
Qualifications
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Experience: 3–5 years in a data-heavy marketing, customer or product analytics role.
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Strategic Mindset: You understand the "big picture" of the Customer Lifecycle and can translate technical findings into a simple narrative for non-technical stakeholders.
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Precision: High attention to detail, data integrity and accuracy.
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Agility: Ability to thrive in a fast-paced environment where priorities can shift based on new data.
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Be part of a purpose-driven company that’s shaping the future of comfort and mental wellness.
Why Join Comfrt?
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Be part of a purpose-driven company that’s shaping the future of comfort and mental wellness.
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Work in a supportive, creative environment where your ideas and growth are valued.
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Enjoy Comfrt benefits such as generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all Comfrt products!
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Join a passionate team making an impact on exciting projects, all while enjoying the flexibility and collaborative support of a fully remote environment.
Comfrt is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
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