MISSION FIRST HOUSING GROUP develops and manages affordable, safe and sustainable homes for people in need, with a focus on the vulnerable. We ensure our residents have access to resources to help them live independently. We deliver housing that provides long-term benefits to residents and neighborhoods, alike.
Mission First believes that each employee makes a significant contribution to our success and the contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.
Columbus Property Management (CPM), a member of Mission First Housing Group is seeking an Assistant Community Manager who assists the Community Manager in complying with all phases of operations that affect the tenancy of individuals within his/her assigned portfolio.
Property Operations – 30%
- Oversee the day-to-day operations of assigned properties to ensure high standards of service and maintenance
- Conduct regular property inspections and address maintenance, safety, and appearance issues
- Coordinate and supervise vendors, contractors, and other property staff
- Respond promptly and professionally to resident inquiries and concerns
Financial Management – 25%
- Prepare and manage annual operating budgets
- Monitor property financial performance and control operating expenses
- Review and approve invoices; review contracts and forward to District Manager for approval
- Responsible for rent collection, delinquency management, and expense recovery as applicable
Resident Relations – 15%
- Maintain positive landlord–resident relationships
- Enforce lease terms consistently and professionally
- Coordinate resident move-ins, move-outs, re-certifications, and renewals
- Resolve resident complaints and disputes in a timely manner
Compliance & Risk Management – 15%
- Ensure compliance with local, state, and federal laws and regulations
- Enforce company policies, safety protocols, and emergency procedures
- Maintain accurate property records, inspections, and documentation
- Ensure all audits, insurance claims, and risk mitigation efforts are completed in line with company standards
Leasing & Occupancy – 15%
- Implement leasing initiatives to achieve occupancy and revenue goals
- Review and process applications and renewals in line with company standards
- Prepare leasing documents, renewals, and re-certifications
- Monitor and evaluate market conditions; create a quarterly marketing plan in accordance with company occupancy standards
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Qualifications
Education & Experience
- High School Diploma required
- Minimum of three (3) years of property management or related customer service experience, including at least one (1) year of supervisory experience
- Experience managing residential or mixed-use properties preferred
Skills & Competencies
- Strong organizational and time management skills
- Financial acumen with budgeting and reporting experience
- Excellent communication and customer service skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office Suite
- Yardi experience preferred
Certifications (Preferred)
- TCS, HCCP, COS, or equivalent professional designation
- Real estate or Property Manager license (if required by jurisdiction)
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Work Environment & Physical Requirements
- Combination of office and on-site property work
- Occasional evenings or weekends may be required
- Ability to walk properties, climb stairs, and conduct inspections
Compensation & Benefits
- Competitive salary based on experience
- Bonus potential
- Health, dental, and vision insurance
- Retirement plan with employer contribution
- Paid time off and holidays
Mission First provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Mission First prohibits discrimination and harassment of any type.
EOE M/F/D/V/SO
Job Type: Full-time
Pay: $60,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Tell me about your current position and what attracted you to apply for this Community Manager role?
- How many units do you currently manage, and what type of housing is it (market-rate, affordable, LIHTC, HUD, Section 8, etc.)?
- What affordable housing programs have you worked with?
- What role have you played in the recertification process?
- What strategies have you used to increase occupancy or reduce vacancy at your property?
- Tell me about your experience managing a property budget. What financial reports did you review regularly?
- 12. What salary range are you seeking?
Work Location: In person
