Lumora is excited to welcome a Verizon Account Assistant to our growing team supporting a leading wireless services and connectivity campaign in the Stockton area. This opportunity is ideal for individuals who enjoy working with people, building relationships, and helping customers discover wireless solutions that fit their needs. If you're motivated to grow your communication skills while gaining experience in customer service, account management, and client engagement, this is an excellent opportunity to launch your career.
As a Verizon Account Assistant, you'll work directly with customers in a direct environment, assisting with account services while educating them on products, promotions, and available service options. You'll help customers navigate the enrollment process, support account needs, and create positive experiences through personalized recommendations and exceptional service. This role offers valuable experience in customer engagement, account management, and business development within a collaborative, performance-driven environment.
Day-to-Day Responsibilities
- Meet with customers to discuss products, services, and account options.
- Assist with account setup, activations, upgrades, and service changes.
- Educate customers on current promotions and recommend solutions based on their needs.
- Build lasting customer relationships through personalized service and ongoing account support.
- Maintain accurate customer records and assist with account management activities.
- Collaborate with team members to achieve customer engagement and account growth objectives.
- Stay current on products, wireless technology, and promotional offers.
What We're Looking For
- Strong communication and interpersonal skills.
- Interest in customer service, account management, client relations, or business development.
- Comfortable working directly with customers in a face-to-face environment.
- Motivated, goal-oriented, and eager to learn in a performance-driven setting.
- Positive attitude with a passion for building relationships and helping customers.
- Strong organizational and problem-solving skills.
- Team-oriented, dependable, and adaptable.
- Previous experience in customer service, retail, sales, or administrative support is helpful but not required.
Join us as a Verizon Account Assistant and gain hands-on experience supporting customer accounts while developing the communication, relationship-building, and business skills needed for long-term career growth.
Pay: $71,146.86 - $79,533.64 per year
Benefits:
Work Location: In person
