Pearson Medical Technologies, LLC is seeking a motivated Service/Production Technician to primarily provide on-site service/training, manufacturing assembly, and in office telephone support for its iPackRx Unit Dose Packager and m:Print Bar Code Labeling Software used by hospital pharmacies across the US. This position requires understanding of basic electronic components, tools, and wiring, and intermediate computer operation skills including working with Windows® Operating Systems in networked environments. Competency in working with MS Excel®, MS Outlook®, and similar programs also required. Strong verbal and written communications skills required.
Field Service / Production Technician
Pearson Medical Technologies, LLC — Alexandria, LA (In Person)
About us
Pearson Medical Technologies LLC, is a growing manufacturer and software developer of pharmacy automation technology. With decades of pharmacy experience, we provide safe efficient automation solutions to hospitals and other pharmacies across the US and internationally. Our dedication to patient safety, customer service, and continuous improvement makes Pearson Medical a leader in our industry.
We are also investing heavily in AI-assisted service tools. Our technicians will work with modern AI-guided diagnostic and documentation systems that are underdevelopment and will make the job easier to learn and the work more efficient — you will be trained on and equipped with these tools as developed.
Pay: $21–$23 per hour, depending on experience, reviewed at 90 days and 1 year.
Overnight Travel: Approximately one week per month on average (25–35%), planned in advance, geographically routed, and normally Monday–Friday — weekends at home. All travel expenses paid: company credit card for airfare, hotel, rental car, gas, and parking, plus $50/day meal per diem. Travel time is paid time.
On-Call Pay: When you carry the after-hours support phone (rotating schedule shared across the tech team), you earn an additional $40 per weeknight and $200 per weekend — about $360 extra for a full on-call week — plus paid time for any support calls you handle.
Schedule: Full-time, Monday–Friday, with rotating after-hours on-call telephone support (paid as above).
The Role
The Service / Production Technician provides customer on-site installation, preventative maintenance, repair, and customer training for our medication packaging systems in hospital pharmacies nationwide — and, when not traveling, works from our Alexandria facility providing telephone/remote support and building and testing new iPack Rx units.
Specific duties include:
- Perform scheduled preventative maintenance visits at customer sites (routed multi-site trips, planned in advance)
- Install and set up systems at customer sites and train customer staff on proper operation and care
- Diagnose and repair electrical and electromechanical issues in the field and by phone/remote connection
- Provide telephone and remote technical support from our Alexandria office between travel weeks
- Assemble, wire, test, and quality-check new units and subassemblies in production
- Complete field service reports and maintain accurate service records in our support systems
- Assist engineering with drawings, testing, and product improvement feedback
What We’re Looking For
- Demonstrated knowledge of basic electronic components and wiring, OR a 1-year vocational/technical certification or higher, OR 3+ years of related hands-on experience
- Ability to solder and read/understand wiring diagrams
- Good mechanical aptitude and the ability to diagnose electrical and small-machine mechanical issues
- Comfortable configuring and operating Windows computers in networked environments; competency with MS Excel, Outlook, and similar programs
- Strong customer service, telephone, and written/verbal communication skills — you will work face-to-face with hospital pharmacy staff
- Valid driver’s license, age 21+, with an insurable driving record; ability to travel by commercial airline and rental car
- Ability to lift up to 80 lbs; the role involves regular pushing, pulling, stooping, bending, and lifting
- Willingness to obtain and maintain immunizations required by healthcare facilities for site access (e.g., Hep B, MMR, Varicella, annual TB and flu, Tdap) — company paid
- Ability to pass a background check
- Must have own cell phone and be willing to accept after hours calls on company cell phone.
- Flexibility for a rotating night/weekend on-call telephone support schedule (paid — see On-Call Pay above)
Nice to have: field service experience, healthcare/pharmacy equipment experience, IT support experience, or CAD/SolidWorks exposure.
Why This Job Is Different
- Predictable travel — about one planned Monday–Friday week per month, not constant road time
- Variety — field service, phone support, and hands-on manufacturing, not the same task every day
- Modern tools — AI-guided service procedures and documentation that shorten the learning curve
- Real extra earnings — paid on-call weeks (~$360/week) and paid travel time on top of your base rate
- Small-company impact — your feedback and ideas go straight to the engineers who design the product
Benefits
401(k) and retirement plan; Health, dental, vision, and life insurance; Paid time off; Bonus pay; Paid on-call stipends ($40/weeknight, $200/weekend); Company credit card for all travel expenses; $50/day travel per diem
Education: High school or equivalent (required). License: Driver’s License (required). Work Location: In person — Alexandria, Louisiana.
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Education:
- High school or equivalent (Required)
License/Certification:
- Driver's License (Required)
Willingness to travel:
Work Location: In person
