Director of Operations – Multi-Unit Restaurants
Location: South Florida
Employment Type: Full-Time
Industry: Restaurant Operations / Fast Casual
Position Overview
We are seeking an experienced Director of Operations to oversee multiple restaurant locations in South Florida.
This individual will be responsible for operational performance, leadership development, financial discipline, and consistent execution across the restaurants.
The Director of Operations will work directly with ownership and will lead the General Managers of each restaurant.
The ideal candidate is a highly experienced multi-unit restaurant operator who understands both restaurant operations and restaurant economics.
This position requires significant time inside the restaurants. We are looking for an operator who leads from the field, not exclusively from an office.
Key Responsibilities
Multi-Unit Operations
* Oversee operational performance across multiple restaurant locations.
* Coach, manage, and develop restaurant General Managers.
* Establish consistent operating standards across locations.
* Conduct regular restaurant visits and operational evaluations.
* Identify operational weaknesses and implement corrective action plans.
* Ensure consistent execution of food quality, service, cleanliness, and hospitality standards.
Financial Performance
* Review restaurant P&Ls and operational performance.
* Manage restaurant-level profitability.
* Monitor and improve:
* Labor cost
* Food cost
* Purchasing
* Waste
* Inventory
* Productivity
* Repairs and maintenance
* Controllable operating expenses
* Work with ownership to establish budgets and operating targets.
* Develop weekly and monthly restaurant performance reporting.
Leadership & People Development
* Recruit and develop strong General Managers.
* Build management succession plans.
* Establish accountability and performance expectations.
* Improve employee retention and management development.
* Create a strong operating culture across all restaurant locations.
Systems & Controls
* Implement consistent operating procedures.
* Improve scheduling and labor-management systems.
* Strengthen inventory and purchasing controls.
* Establish restaurant-level KPI reporting.
* Ensure compliance with food safety, health department, and company standards.
Growth & Scalability
* Help develop the operational infrastructure required to support additional restaurant locations.
* Participate in new restaurant openings and future acquisitions.
* Identify systems, technology, and processes that can improve scalability.
* Support ownership in evaluating future restaurant opportunities.
Key Performance Indicators
Performance will be evaluated using metrics including:
* Store-level EBITDA
* Sales growth
* Labor %
* Food cost %
* Prime cost
* Guest satisfaction
* Online reputation
* Employee turnover
* Management retention
* Inventory variance
* Restaurant cleanliness and food-safety compliance
* Operational consistency between locations
Qualifications
* Minimum 7–10 years of restaurant operations experience.
* Minimum 3 years of multi-unit leadership experience preferred.
* Experience overseeing multiple restaurant locations.
* Strong understanding of restaurant P&L and unit economics.
* Demonstrated ability to improve restaurant profitability.
* Strong experience managing and developing General Managers.
* Experience with high-volume fast casual, QSR, or casual restaurant concepts preferred.
* Strong analytical and financial skills.
* Excellent leadership and communication abilities.
* Ability to travel regularly between restaurant locations.
Ideal Candidate
The ideal candidate is an operator first.
You understand that strong restaurant performance comes from the combination of people, systems, execution, and financial discipline.
You are comfortable spending significant time inside restaurants, observing operations, coaching managers, reviewing numbers, and solving problems.
You know when to make changes — and equally important, when to first observe and understand an existing operation.
You can communicate effectively with ownership while translating strategic objectives into clear operational actions for General Managers and restaurant teams.
What We Offer
* Competitive executive-level compensation
* Performance-based incentive opportunity
* Direct relationship with ownership
* Significant autonomy over restaurant operations
* Opportunity to build the operating infrastructure of a growing multi-unit restaurant organization
Compensation: Competitive and based on experience.
Pay: $65,000.00 - $85,000.00 per year
Benefits:
- Dental insurance
- Health insurance
Work Location: In person
