Responsible for managing the day-to-day administration of employee benefits and leave programs. This role ensures that all benefits and leaves are accurately processed, compliant with regulations, and accessible to employees. Assist Human Resources team with human resources projects as requested.
Administer all employee leave programs, including:
Family and Medical Leave (FMLA)
Paid Family Leave (PFL)
Short-Term Disability (STD)
Long-Term Disability (LTD)
Workers’ Compensation (as assigned)
Military Leave
Personal Leave of Absence
Bereavement Leave
Jury Duty Leave
Serve as the primary point of contact for employees and managers regarding leave requests, eligibility, and return-to-work procedures.
Determine employee eligibility for leave programs in accordance with company policy and applicable federal and state laws.
Provide employees with required notices, certification forms, and leave documentation within required regulatory timeframes.
Review medical certifications and support documentation for completeness and compliance.
Track leave usage, intermittent leave, reduced schedules, and leave balances accurately.
Maintain confidential employee medical and leave records in compliance with privacy regulations.
Coordinate with payroll to ensure proper coding of paid and unpaid leave and accurate benefit deductions.
Work closely with benefit providers, insurance carriers, and third-party administrators to facilitate disability and leave claims.
Communicate regularly with employees throughout the leave process regarding status updates, required documentation, and return-to-work expectations.
Coordinate fitness-for-duty certifications and return-to-work releases when appropriate.
Partner with supervisors and Human Resources to facilitate reasonable accommodation and interactive process discussions when applicable.
Monitor leave timelines to ensure compliance with federal, state, and company deadlines.
Educate managers on leave laws, company policies, and best practices.
Maintain accurate leave reports and provide periodic metrics on leave utilization, trends, and compliance.
Audit leave files to ensure documentation is complete, and regulatory requirements are met.
Stay current on changes to employment laws and regulations affecting leave administration.
Assist with the development and revision of leave policies and procedures.
Provide exceptional customer service while handling sensitive and confidential employee matters with professionalism and compassion.
Support Human Resources with additional employee relations or benefits projects as assigned.
