-Required to work a Hybrid Schedule-
Responsible for the Customer Service functions for all assigned lines.
-
Receive order issues from external parties in a professional manner.
-
Resolve issues with knowledge, experience, and research, communicating with internal and external groups as needed.
-
Update order in order system as necessary.
-
Review dashboard for alerts on a daily (hourly) basis.
-
Escalate unresolved issues to appropriate parties, including Business Managers, Customer Managers, etc.
-
Escalate issues to Customer Service Specialist/Supervisor as needed (i.e. bypass order validation).
-
Perform resolution procedures outlined in static help file.
-
Investigate rules engine failures and determine appropriate course of action.
-
Escalate all unresolved rules engine issues to Customer Service Supervisor.
-
Fill out rules engine request and submit to Customer Service Supervisor.
-
Maintain client/customer criteria for handling orders.
-
Update and maintain current information on prices. Ensure Sales Data Coordinator is notified on a timely basis.
- Responsible for filing documents according to Acosta policy.
-
Maintain excellent working relationships with Customers, Clients and co-workers.
-
If applicable, assist with Customer Replenishment (CRP/VMI). Maintain inventory data, enter order in Becton Schantz and send to customer. Manage CRP order process through delivery, as required.
-
Perform special assignments for the company and/or branch and/or department as needed.
-
Meeting the physical requirements – listed below
-
Other duties as assigned
Education
-
High School Diploma/GED
-
Associate Degree
-
Formal Customer Service Training Preferred.
Work Experience
-
One + years of business process solutions, customer service, and/or administrative experience.
-
One year of food broker experience preferred.
Knowledge, Skills and Abilities
