We are seeking an organized, personable, and highly motivated Patient Care Coordinator to help create an excellent experience for patients. This comprehensive role includes patient scheduling, reviewing appointment history and calendar flow, managing phone messages and shared task folders, processing and tracking faxes and documents, supporting chronic care management administration, assisting with insurance and billing follow-up, and promoting our Pathway Plan and patient education classes.
The ideal candidate has a high level of competency with computers, electronic health record systems, patient portals, digital scheduling tools, document management, and cloud-based phone systems. This person must be comfortable learning new software quickly, navigating multiple systems at once, troubleshooting basic technology issues, accurately documenting patient communication, and using shared electronic work queues to organize and complete tasks. Strong attention to detail, professional communication, and the ability to recognize when a concern should be escalated to a nurse or provider are essential.
Who Will Thrive in This Role
You are cheerful, dependable, and excited to begin each day with a new challenge. You enjoy being part of a team, take pride in creating an organized and welcoming environment, and are willing to step in where needed without losing track of your priorities. You are energized by helping patients understand available services and education opportunities, and you want to be part of a team that is changing how healthcare is delivered in the everyday clinical setting. You are proactive, technologically confident, able to work independently, and committed to making sure important messages, documents, appointments, and patient needs do not fall through the cracks. Previous medical office, EHR, scheduling, billing, care coordination, or patient-service experience is strongly preferred. Prefer a credentialed medical assistant who is familiar with the tasks required for complete care and can assist the nurse when necessary.
Pay: $18.00 - $25.00 per hour
Benefits:
Education:
Ability to Commute:
- West Lafayette, IN 47906 (Required)
Work Location: In person
