Service Manager
Stonehenge Golf & Country Club – Richmond, VA
Stonehenge Golf & Country Club is seeking an enthusiastic, service-driven Service Manager to lead and elevate the front-of-house guest experience across all food and beverage operations. This is a dynamic, hands-on leadership role focused on developing our service team, maintaining exceptional hospitality standards, and ensuring every member and guest receives outstanding care.
We are not looking for perfection on paper—we're looking for someone who leads by example, genuinely enjoys working with people, and is passionate about creating memorable experiences through exceptional service. The ideal candidate builds strong relationships with both staff and members while helping foster a culture of hospitality, accountability, and teamwork.
Key Responsibilities
Service Excellence
- Champion exceptional service standards throughout all food and beverage outlets.
- Monitor the member and guest experience, proactively identifying opportunities to elevate service.
- Lead by example on the floor, demonstrating hospitality, professionalism, and attention to detail.
- Build meaningful relationships with members and guests, creating a welcoming and personalized experience.
- Address member concerns professionally and resolve service issues promptly and effectively.
- Ensure club service standards are consistently upheld during all meal periods and special events.
Team Leadership & Training
- Lead the recruitment, onboarding, and ongoing training of front-of-house service staff.
- Provide continuous coaching and real-time feedback to help team members grow professionally.
- Conduct regular service observations and reinforce hospitality standards through hands-on instruction.
- Foster a positive, respectful, and team-oriented work environment built on accountability and mutual support.
- Monitor staff appearance, professionalism, and adherence to club standards.
- Recognize and develop talent while encouraging a culture of continuous improvement.
Food & Beverage Operations
- Serve as a Manager on Duty alongside the Food & Beverage leadership team.
- Support daily operations across the restaurant, banquet events, pool operations, Tiki Bar, Shark Shack, and beverage cart as business demands.
- Assist with floor management by greeting guests, supporting servers, bartending, running food, or assisting other departments when needed.
- Partner with culinary and management teams to ensure seamless communication between front and back of house.
- Help maintain cleanliness, organization, safety, and operational excellence throughout all dining venues.
- Assist with opening and closing procedures as assigned.
Qualifications
Hospitality experience is preferred—but attitude, leadership, and a genuine passion for service matter even more.
We're looking for someone who is:
- Passionate about delivering exceptional customer service
- An approachable and supportive leader who enjoys mentoring others
- Comfortable coaching employees while maintaining positive relationships
- A confident communicator with excellent interpersonal skills
- Calm under pressure and capable of solving problems with professionalism
- Organized, dependable, and able to manage multiple priorities in a fast-paced environment
- Comfortable working evenings, weekends, and holidays as business demands
- Legally able to pour and serve alcohol (21+)
- Physically capable of being on their feet throughout the shift, climbing stairs, and lifting up to 50 pounds
This is a unique opportunity to help shape the service culture at one of Richmond's premier private clubs. If you're passionate about hospitality, enjoy developing others, and want to make a lasting impact on both our members and our team, we'd love to meet you.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Application Question(s):
- What days are you able to work regularly?
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
