The soon-to-be-opened, newly remodeled Holiday Inn, is now hiring for PT Security. The Safety and Security Officer is responsible for providing protection and communication with hotel guests and employees. He/she is also responsible for patrolling hotel premises to maintain security and detect and report fires, security and safety hazards, and/or violations of Expotel Hospitality Service rules and regulations.
Education & Experience:
- High school diploma or equivalent and/or experience in a hotel or a related field preferred.
Physical Requirements:
- Flexible and long hours sometimes required.
- Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and or more than 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to stand during the entire shift.
- Ability to climb and descend stairways and run.
- Ability to physically deter individuals who pose a threat to employees and/or guests.
Essential
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
- Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
- Maintain a warm and friendly demeanor at all times.
- Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
- Use proper two-way radio etiquette at all times.
- Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.
- Maintain and review daily activity log.
- Maintain confidentiality concerning guest and employee incidents.
- Hold briefing with Guest Services staff both at the beginning and end of shift.
- Check the ID of visitors/employees as necessary.
- Access secured areas for authorized personnel.
- Maintain an awareness of legal limitations of position (local, state, and/or federal ordinances).
- Assist guests to their rooms or assist guests with entry into their rooms according to hotel standards.
- Assist during medical emergencies.
- Respond to emergencies, including medical, security, guest complaints, etc.
- Investigate assault complaints.
- Assist outside agencies, as necessary, to maintain effective liaison.
- Respond to altercations and investigate.
- Have knowledge of hotel and guestroom locking systems.
- Monitor TV cameras, if applicable.
• Administer First Aid/CPR as necessary. • Challenge suspicious persons.
- Check safety hazards.
- Administer Heimlich Maneuver to choking victims.
- Complete Incident/Accident reports clearly and concisely.
- Monitor employees as they enter and exit the building.
- Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel.
- Document all deliveries.
- Patrol areas to ensure that areas are secure and free of unauthorized persons and disturbances
.• Provide escorts to persons carrying money or other requests.
- Issue and inventory pagers, radio equipment, and keys daily, if applicable.
