JOB The Public Safety Systems Administrator is responsible for the administration, maintenance, and optimization of the County’s Records Management System (RMS) and Computer-Aided Dispatch (CAD) system, along with all interfacing and supporting systems and programs. The role serves as the primary liaison between County personnel, vendors, County Information Systems, and the League City Public Safety (GRID) staff to support system functionality, troubleshoot issues, & implement upgrades EXAMPLE OF DUTIES ESSENTIAL FUNCTIONS - Essential functions are the fundamental and primary duties of a classified position that an employee must be able to perform, with or without reasonable accommodation, in order to fulfill the purpose of the position.
- Carry out the Sheriff’s Mission and Vision and adhere to the Office’s Core Values; Trust, Service, Community;
- Cultivates high morale and a Team culture within the Sheriff’s Office;
- Administers and maintains the County’s public safety CAD and RMS platforms to ensure continuous, reliable operation;
- Performs RMS module provisioning based on agencies’ needs;
- Serves as primary point of contact for CAD/RMS system issues, troubleshooting, and advanced user support;
- Manages user accounts, security roles, and permissions to ensure compliance with CJIS policies and agency standards;
- Ensures data integrity and accuracy across CAD and RMS systems, including validation of entries and error correction;
- Monitors and support compliance with NIBRS reporting standards and state reporting requirements;
- Coordinates with IS and GRID staff regarding system performance, network connectivity, backups, and system availability;
- Acts as liaison with County law enforcement, IS, GRID, and Vendor(s);
- Plans, tests, and implements system updates and upgrades, including participation in testing environments (UAT);
- Assists with integration and data exchange between CAD/RMS and other criminal justice and public safety systems and products;
- Develops and maintains system documentation, configuration records, and standard operating procedures;
- Provides training and guidance to end users, including Communications, Records, and field personnel;
- Generate reports and supports data analysis for operational and administrative needs;
- Responds to system outages or critical failures and support continuity of operations planning;
- Identifies system inefficiencies and recommends improvement to enhance performance and usability;
- Participates in long term system planning, including lifecycle management and future enhancements;
- Performs other duties as assigned. SUPPLEMENTAL INFORMATION DISCLAIMER - This job description is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions associated with the position. The employer reserves the right to modify, add, or remove duties and to assign other related work as required to meet operational needs. Nothing in this job description shall be construed as creating a contract of employment or limiting management rights. All duties must be performed in accordance with applicable laws, policies, and procedures. Essential functions of the position must be performed with or without reasonable accommodation, consistent with state and federal law.
