Front Desk Associate

JBDH ALLIANCE
Temple, TX

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Job Details

Part-time
$10 - $14 an hour

Qualifications

Retail customer service procedures
Customer records maintenance
Guest reservation booking
Phone communication
Sales referrals
Service scheduling
Lead Conversion
High school diploma or GED
Managing clients in a customer support role
Pet care appointment scheduling
Customer engagement
Salon inventory management
Customer information system software
Customer interaction during outreach
Salon maintenance
Marketing
Entry level
Office phone management
Retail sales
Customer data entry

Full Job Description

Wags Front Desk Associate

Do you have a passion for animals? Do you enjoy working with a team of growth-minded individuals dedicated to being industry leaders in the pet grooming space? Then Wags is the place for you!

Job Types: Part Time

. Assist in classrooms as needed

Required Qualifications:

Background in customer service
High school diploma preferred

Pay: Based on background and experience

Job Types: Full-time, Part-time

Pay: $10.00 - $14.00 per hour

Shift availability:

Day Shift (Required)

Job Summary

Client Relations Specialist – Front Desk role is the first point of contact for the business. Their primary role is to manage traffic of all incoming customers, greet them with a smile, interact in a professional manner and provide a good flow within the main lobby. This role includes taking inbound phone calls, helping the managers with reactive changes to our customer’s schedules for the salon & mobile units, management of our CRM tool, and providing content to our marketing & advertising team.

Job Responsibilities

Front Desk:

Help achieve team goal setting for mobile & spa through marketing and sales
MoeGo scheduling
- Check confirmation status
- Vaccine submission/ on file
- Card on file
- Reach out to cancelled appointments
- Answer all inbound messages
- Schedule new clients for salon and mobile
- Reschedule clients as needed
Manage in/outbound leads
- Receive all inbound customer service calls
- Maintain customer info in MoeGo
- Aid staff with day-to-day tasks including but not limited to customer communication
- Help determine services needed for new pup
Maintain cleanliness of front end of salon
Receive groomers report for client
Referral & customer appreciation programs (example: Dog of the Month)
Oversee retail inventory & sales
Check in and Check out of Dogs
Collect payment and tips
Input groomers notes per dog

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Job Summary

Job Responsibilities

Front Desk:

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