Community Experience Manager
AMLI Arts Center & AMLI Westside | Atlanta, GA
AMLI Residential is excited to introduce a newly created opportunity in Atlanta. We are seeking a Community Experience Manager to support two of our premier luxury apartment communities, AMLI Arts Center and AMLI Westside.
Reporting directly to the Area Vice President and working closely with onsite Community Managers, this specialized role will focus on enhancing the resident experience, driving retention, strengthening engagement, and supporting the overall operational success of both properties. This position is ideal for a customer-focused multifamily professional who is passionate about creating exceptional resident experiences, building community connections, and helping teams deliver best-in-class service.
What You'll Do
As the Community Experience Manager, you'll serve as the champion of resident engagement and retention across both communities, helping ensure residents choose AMLI year after year.
Resident Retention & Experience
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Lead resident experience and retention initiatives at AMLI Arts Center and AMLI Westside.
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Partner with Community Managers to develop, implement, and maintain effective resident retention programs.
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Assist in analyzing renewal activity and tracking progress toward monthly renewal goals.
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Collaborate with onsite teams to proactively engage residents throughout their lease lifecycle.
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Work with Leasing and Management teams on resident outreach efforts related to notices to vacate, with the goal of improving retention.
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Help create a seamless and memorable move-in experience that reinforces residents' decision to make AMLI their home.
Engagement & Resident Relations
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Plan, coordinate, and execute resident events and social programming across both communities.
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Foster a strong sense of community through resident engagement initiatives, networking opportunities, and volunteer activities.
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Serve as the primary administrator of resident engagement platforms and community portals, including event promotion, resident clubs, and interactive communications.
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Assist residents before, during, and after the leasing process by providing exceptional service aligned with AMLI's customer service standards.
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Help resolve resident concerns in a timely, professional, and solutions-focused manner.
Reputation & Brand Management
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Monitor online reputation platforms, resident surveys, ratings, and reviews to identify trends and opportunities for improvement.
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Assist with follow-up efforts to enhance resident satisfaction and strengthen AMLI's reputation within the market.
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Support companywide resident experience initiatives, including technology and service enhancements that improve the customer journey.
Property & Operational Support
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Perform routine property walks and inspections to identify resident concerns and opportunities for improvement.
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Conduct vacant apartment inspections to help ensure move-in readiness and a flawless resident experience.
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Maintain awareness of competitive communities, including pricing, resident programming, amenities, and market trends.
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Prepare and assist with recurring reports related to renewals, resident engagement, reputation management, and resident satisfaction metrics.
Why Join AMLI?
At AMLI, we believe exceptional resident experiences start with exceptional employees. We are committed to providing competitive compensation, outstanding benefits, and meaningful opportunities for growth.
Benefits Include:
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Medical, Dental & Vision Insurance
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401(k) with Company Match
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Generous Apartment Rent Discount
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Paid Time Off & Company Holidays
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Tuition Reimbursement
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Career Growth & Professional Development Opportunities
What We're Looking For
Qualifications
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High school diploma or GED required, Associate's or Bachelor's degree is a plus.
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Two or more years of multifamily leasing, resident services, hospitality, customer experience, or property management experience preferred.
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Strong customer service, communication, relationship-building, and problem-solving skills.
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Experience organizing events, resident programs, or community engagement initiatives is highly desirable.
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Comfortable working independently while collaborating with multiple teams and leaders.
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Proficiency with Microsoft Office, Outlook, social media platforms, and property management technology systems.
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Ability to analyze information, exercise sound judgment, and make decisions in a fast-paced environment.
Schedule Requirements
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Must be available to work Saturdays as business needs require.
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This position regularly supports multiple communities and requires travel between AMLI Arts Center and AMLI Westside.
About AMLI Residential
AMLI Residential is a nationally recognized leader in the development, ownership, and management of luxury apartment communities. Known for our award-winning service, commitment to sustainability, and LEED® and ENERGY STAR® certified communities, AMLI offers an environment where innovation is encouraged, employees are valued, and exceptional resident experiences are our priority.
If you're passionate about creating memorable resident experiences and want to play a key role in shaping community engagement across two of Atlanta's most desirable apartment communities, we'd love to hear from you.
AMLI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The Company may utilize artificial intelligence, as permitted by law, in its recruitment, hiring, promotion, discipline, discharge, or other employment-related activities. Any artificial intelligence used will not have the effect of subjecting employees to discrimination on the basis of any protected class under federal, state, or local law, nor will the artificial intelligence use zip code data as a proxy for protected class information.
