Responsible for ensuring the development and implementation of the client’s treatment/support plans. Coordinate client medical care with direct care staff, Program Support Coordinators and Client Financial Coordinators. Provide support to adults with developmental disabilities to live independently in the community while basing the support upon client needs, wants, and desires. Services are focused on maintaining health and safety while promoting independence and an increased quality of life through consistent instruction and support.
ESSENTIAL FUNCTIONS:
45% CLIENT MEDICAL COORDINATION
- Provide assistance to clients in obtaining health services
- Initiate/coordinate communication with others involved with client care.
- Instruct, support, and monitor direct care staff regarding medically related interactions with clients.
- Instruct, support, and monitor direct care staff in methods, approaches, and techniques in caring for clients related to medical.
- Maintain and update all master medical files on SharePoint and hardcopies.
- Provide Program Support Coordinator and/or Branch Director with written and/or verbal reports of health concerns and status of client per agency policy and procedure
- Provide the necessary information to direct service staff who will be accompanying clients to their medical appointments.
- Ensure that clients go to medical, dental, and mental health appointments prepared with pertinent medical information to ensure that the client’s health is maintained.
- Document and communicate changes in client health status or medication to Program Support Coordinators.
- Provide ongoing support and training to direct care staff to continually improve the level of medical care provided to clients.
- Support clients to follow Health Professionals’ instructions, including any special dietary needs.
- Provide Nurse Delegated services in compliance with DDA Policy 6.19., if applicable.
- Effectively communicate medically related information, concerns, requests, delegation of assignments and expectations in a timely manner.
- Provide training and orientation for direct service staff in the areas of medication programs, personal care, and hygiene.
- Review client medical/dental summaries and provide written and/or verbal feedback, as necessary
- Recognize, document and follow-up on the health needs of clients in a timely manner.
- Provide medical/health updates to client’s guardians.
- Order medications, medical supplies, and personal care supplies, as required.
- Schedule client appointments and effectively communicate to the client care team.
- Schedule and coordinate all transportation pertaining to medical appointments.
- Monitor maintenance of medical equipment.
Follow-up on medical orders and appointments.
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45% CLIENT PLANS & GOALS
IISP – Individual Instruction & Support Plan (CL Completed)
PCSP – Person Centered Service Plan (DDA Completed)
- Schedule, organize and attend all PCSP/IISP meetings, ensuring that all necessary participants are invited.
- Develop and implement IISPs.
- Complete all IISPs within ten business days of the PCSP/IISP meeting.
- Ensure all plans are acknowledged by the appropriate individuals, signatures are obtained and are reviewed according to Community Living and State guidelines.
- Ensure completed documents are received by the necessary agencies and/or departments (DDA, Job Vendor or day program).
- Train Direct Support Professionals (DSPs) on the new IISP within one (1) week and have all DSPs sign an acknowledgement form.
- Ensure that all updated client documents are also available in the client’s home.
- When received, review PCSP for any discrepancies and complete an amendment on the IISP, if needed.
- Conduct a six (6) month review of each client’s IISP.
- Revise goals as achieved, or requested, by the client.
- Ensure that all updated client documents are also available in the client’s home.
- Ensure that the deadline and processing timelines are updated on SharePoint.
- Ensure that all completed documents are filed in the client’s master file.
- Work with clients, PSCs, DSPs, and guardians to create goals for the PCSP/IISP meeting.
- Update client goals, as needed.
- Update client support goal progress review by the 25th of each month and send to DDA in January and July each year.
- Train, monitor and advance DSP knowledge to ensure that each client is receiving the necessary support to participate in the activities and achieve the goals established in their IISP, and that this support is documented appropriately.
- Maintain awareness of activities through ongoing site visits, attend house meetings, report reviews, and updates from supervisory, direct care staff, and clients served.
Maintain case files to meet state and program requirements and to provide a record of important information to assist in providing quality support to clients that results in the benefits outlined in the company guidelines.
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10% OTHER
- Provide 24-hour emergency support to clients.
- Support and instruct clients in maintaining and developing relationships with family, friends, and community members, using skills in conflict resolution, bridge building and responsible community participation.
- Effectively communicate information, concerns, requests, and expectations regarding clients in a timely manner.
- Ensure that all DDA, RCS or other governmental reporting requirements are completed accurately and submitted within established time frames.
- Support clients to have power, control, and ownership of their personal affairs and to make choices/decisions. Support and respect client’s expressed preferences in following schedules and routines unless behavioral plan directs otherwise.
- Keep Branch Director apprised of all beneficial and/or potentially detrimental situations affecting clients, employees, services, or compliance with regulatory documents.
- Develop and maintain checklist/tickler and/or other types of monitoring system for all programmatic WAC, contract, DDA Policy Directives and agency personnel policies and procedures requirements.
- Report and document all circumstances that suggest any health or safety risk to clients and/or employees.
- Acquire and maintain working knowledge (expertise) on a consistent basis to ensure that all personnel and program policies, procedures, amendments, and WACs are properly followed and/or met.
- Ensure that the expectations of the Board of Directors expressed/identified in the Agency Philosophy Statement and Statement of Expected Performance Outcomes are met.
- Follow all established safety guidelines.
- Administer First Aid and CPR, as needed.
- Other duties, as assigned.
MINIMUM QUALIFICATIONS
- High school diploma or GED equivalent
- At least 18 years of age
- Proof of eligibility to work in the United States
- Possess a valid driver’s license
- Possess an insured and safe vehicle
- Must be able to read, write, speak and understand English
- Ability to pass a DSHS background check
- Convictions will not necessarily disqualify you from employment. Factors such as age and time of the offense, seriousness and nature of the violation, and rehabilitation will be considered.
- Satisfactory motor vehicle report
- Ability to work with minimal supervision
- Ability to work effectively under high stress/pressure situations.
- Ability to work a flexible schedule, which may include early mornings, late evenings and weekends.
Ability to initiate independent and appropriate judgement and decisions
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PHYSICAL QUALIFICATIONS
- Must be able to remain in a stationary position at least 50% of the time.
- Ability to occasionally move about inside the office to access file cabinets, office machinery, etc.
- Ability to frequently operate a computer and other office productivity machinery, such as a copy machine or printer.
- Ability to frequently communicate with employees, clients, providers, guardians, etc. through phone and/or email.
- Ability to occasionally reach, bend or lift up to 20 pounds, possibly more with assistance.
- Ability to frequently operate a motor vehicle.
Ability to perform CPR and First Aid, as needed.
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PREFERRED QUALIFICATIONS
- Two years’ experience in direct delivery of support services and instructions to people with developmental disabilities with a minimum of one year of this experience in a tenant support-like program
Supervisory experience
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BENEFITS:
The following benefits are available to all regular full-time employees (30 hours/week or more)
- Medical
- Dental
- Vision
- Life
- Employer Paid Life
- Aflac
- Personal Leave
- Sick Leave
