Job Summary
Join our dynamic hospitality team as a Guest Service Representative working the 3 PM to 11 PM shift! In this lively role, you will be the welcoming face and friendly voice for our guests, ensuring their stay is seamless, enjoyable, and memorable. Your energetic approach to customer service will help create a warm and inviting environment, managing guest check-ins, reservations, and inquiries with professionalism and enthusiasm. If you thrive in fast-paced settings and love delivering exceptional hospitality experiences, this is your opportunity to shine!
Duties
- Greet guests warmly upon arrival and assist with check-in/check-out procedures using property management systems such as OPERA or similar hotel management software
- Manage guest reservations, modifications, and cancellations efficiently while providing detailed information about hotel amenities and services
- Handle guest inquiries via phone and in person with professionalism, demonstrating excellent phone etiquette and communication skills
- Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled promptly and accurately
- Maintain accurate records of guest interactions, incidents, and night audit procedures to support smooth hotel operations
- Follow hotel emergency procedures diligently to ensure guest safety at all times
- Provide personalized guest relations by addressing concerns promptly, solving problems creatively, and ensuring a positive experience throughout their stay
Skills
- Proven experience in hospitality management or front desk operations within a hotel or resort environment
- Strong customer service skills with a focus on problem-solving and client communication
- Multilingual or bilingual capabilities are highly desirable to serve diverse guest populations effectively
- Familiarity with property management systems (PMS) such as OPERA or similar platforms used in hotel management
- Knowledge of hotel emergency procedures and night audit processes to support seamless overnight operations
- Excellent phone communication skills coupled with professional phone etiquette
- Experience in hospitality reservation systems and guest services to enhance overall guest satisfaction
- Ability to work independently during the night shift while maintaining high energy levels and attention to detail
Embark on a rewarding career where your enthusiasm for hospitality makes a difference! We value energetic team players committed to delivering outstanding guest experiences while supporting a vibrant work environment.
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
