Position Summary
The Convenience Store Cashier / Store Associate is responsible for providing excellent customer service while assisting with the daily operation of the convenience store. This position requires handling cash and credit/debit card transactions, operating the cash register, selling lottery products, assisting customers with Hunts Brothers Pizza and other food items, maintaining a clean and organized store, stocking merchandise, and following all company policies and procedures.
Employees are expected to be dependable, honest, friendly, attentive to detail, and able to work efficiently in a fast-paced environment.
Essential Responsibilities
Customer Service
● Greet customers in a friendly and professional manner.
● Provide courteous and helpful service at all times.
● Answer customer questions about store products, prices, fuel, lottery, and food.
● Handle customer concerns and complaints professionally and notify management when necessary.
● Maintain a positive and welcoming atmosphere for customers.
Cash Register & Payments
● Operate the store’s point-of-sale/cash register system accurately.
● Process cash, credit, debit, and other approved payment methods.
● Properly count cash received and provide the correct change.
● Process credit and debit card transactions correctly.
● Follow all procedures for cash, card transactions, refunds, voids, discounts, and other register functions.
● Keep the cash drawer secure and never leave it unattended.
● Follow all policies regarding suspected counterfeit bills or questionable transactions.
● Maintain accurate transaction records.
Cash Drawer Reconciliation
● Count and reconcile the cash drawer at the beginning and/or end of a shift as required.
● Verify that cash, credit card receipts, lottery transactions, and register totals are accurate.
● Report any overages, shortages, or discrepancies to management immediately.
● Never attempt to hide or alter a cash discrepancy.
Lottery
● Sell lottery tickets and lottery products according to store and state requirements.
● Operate the lottery terminal accurately.
● Check winning tickets according to required procedures.
● Follow all age-verification requirements.
● Maintain accurate lottery transactions and cash handling.
● Never sell lottery products to customers who do not meet the legal age requirement.
● Follow all applicable lottery rules and store policies.
Gas/Fuel Responsibilities
● Assist customers with questions regarding fuel products and pump operation.
● Monitor the pump area when required and report problems with pumps, payment systems, spills, or other safety concerns.
● Follow procedures for pump-related transactions and prepay situations.
● Report fuel spills, equipment problems, suspicious activity, or safety hazards to management immediately.
● Keep the pump island and surrounding area clean and presentable.
Hunts Brothers Pizza & Food Service
● Prepare and/or assist with Hunts Brothers Pizza products according to company procedures.
● Follow proper food-handling, sanitation, and cleanliness procedures.
● Monitor food displays and keep products properly stocked.
● Check product quality, freshness, and expiration times.
● Keep food preparation areas, equipment, counters, and displays clean and sanitary.
● Follow all required food safety procedures.
● Dispose of expired or damaged food products according to store policy.
Stocking & Store Appearance
● Stock shelves, coolers, freezers, food displays, and other merchandise.
● Rotate products and check expiration dates.
● Face and organize merchandise so the store remains clean and presentable.
● Assist with receiving and putting away deliveries.
● Keep coolers and shelves clean and organized.
● Maintain clean countertops, checkout areas, floors, bathrooms, and customer areas.
● Empty trash and perform other routine cleaning duties.
● Maintain a clean and safe parking, pump, and entrance area as assigned.
Store Security & Safety
● Follow all store security procedures.
● Be alert for suspicious activity, theft, counterfeit money, or other potential problems.
● Never put yourself in danger when dealing with a suspected theft or unsafe situation.
● Report safety concerns, accidents, injuries, equipment problems, or suspicious activity to management immediately.
● Follow all procedures for opening and closing the store.
● Follow all age-verification requirements for restricted products.
● Protect company property, cash, merchandise, equipment, and customer information.
Opening & Closing Duties
Depending on the assigned shift, employees may be responsible for:
● Opening or closing the store according to company procedures.
● Turning equipment on or off as required.
● Completing register and cash procedures.
● Cleaning and stocking the store.
● Checking bathrooms and customer areas.
● Securing doors, windows, registers, and other areas when closing.
● Completing required shift paperwork and reports.
● Making sure the store is clean, stocked, and ready for the next shift.
Additional Duties
Employees may also be required to:
● Answer the telephone and assist customers with questions.
● Receive and verify merchandise deliveries.
● Check invoices against merchandise received.
● Maintain accurate pricing and product displays.
● Change or update price tags and promotional signs.
● Assist with inventory counts.
● Monitor refrigeration equipment and report problems.
● Perform routine cleaning and maintenance duties.
● Assist management with other tasks necessary for the daily operation of the store.
Qualifications
● Previous convenience store, retail, cashier, food service, or customer service experience is preferred but not always required.
● Must be able to operate a cash register and learn the store’s POS system.
● Must be comfortable handling cash and making change.
● Must be able to learn lottery and payment-processing procedures.
● Must have good customer service and communication skills.
● Must be dependable and punctual.
● Must be honest, trustworthy, and responsible.
● Must be able to work independently and as part of a team.
● Must be able to remain calm and professional during busy periods or difficult customer interactions.
● Must be willing to follow company policies and procedures.
Physical Requirements
The position may require employees to:
● Stand and walk for extended periods.
● Bend, reach, squat, and lift merchandise.
● Regularly lift and carry boxes and products within the store.
● Perform repetitive movements such as stocking shelves and operating a register.
● Work in refrigerated areas and around food preparation equipment when necessary.
Employee Expectations
Employees are expected to:
● Arrive on time and be ready to work at the beginning of their scheduled shift.
● Maintain a professional and respectful attitude.
● Treat customers and coworkers with courtesy.
● Follow all cash-handling, lottery, food safety, security, and company procedures.
● Keep personal phone use to a minimum while working.
● Maintain a clean and organized work area.
● Communicate with management regarding problems, shortages, customer complaints, equipment issues, or other concerns.
● Work as a team and assist coworkers when needed.
● Take responsibility for assigned duties and complete them properly.
The goal of every employee is to provide excellent customer service while keeping the store clean, safe, organized, and operating efficiently.
Pay: $10.00 - $13.00 per hour
Work Location: In person
