The National Account Manager is responsible for developing, managing, and expanding relationships with key multi-location and national clients across the window cleaning division. This role focuses on driving revenue growth within existing accounts while identifying new opportunities to expand services across client portfolios. The ideal candidate is a strategic relationship manager who can navigate complex organizations, coordinate across multiple locations, and ensure consistent, high-quality service delivery.
Own and grow a portfolio of national and regional accounts, driving revenue through new business development, account expansion, and cross-selling of services
Build and maintain strong relationships with key stakeholders, including corporate decision-makers, property managers, and facility leadership
Identify and develop opportunities to increase share of wallet across client portfolios and geographic locations
Coordinate with operations and field teams to ensure consistent service delivery and client satisfaction across all sites
Lead contract negotiations, pricing discussions, and renewal strategies for national accounts
Monitor account performance, service quality, and customer satisfaction, proactively addressing issues and identifying improvements
Develop and execute strategic account plans aligned with company growth objectives
Track account activity, pipeline, and performance metrics within CRM systems
Collaborate with Business Development and Operations teams to support onboarding of new locations and expansion opportunities
Represent the company in client meetings, industry events, and strategic business reviews
8+ years of experience in B2B sales, account management, or national account management
Proven track record of managing and growing multi-location or national accounts
Strong relationship-building and stakeholder management skills
Experience working with commercial clients such as property managers, REITs, facility management groups, or national brands
Ability to manage multiple priorities across different regions and client locations
Strong communication, negotiation, and presentation skills
Proficiency with CRM systems and Microsoft Office tools
Willingness to travel as needed to support client relationships
