The Receptionist will focus on answering internal and external calls, filing invoices, and offering administrative support across the organization.
RESPONSIBILITIES (90% customer facing/virtual / 10% supplier facing/virtual):
- Answer, screen and forward incoming phone calls to appropriate person
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Organize daily paperwork for accurate records
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Greet clients and visitors with a positive and helpful attitude via phone/email
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Receive and sort invoices as directed by manager
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Utilize internal programs to communicate with sales team and other internal employees
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Provide excellent customer service via email and phone
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Perform other clerical receptionist duties such as print, copy, file and fax
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Contribute to team efforts by accomplishing related tasks as needed
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Maintain safe and clean reception area by complying with procedures, rules and regulations
QUALIFICATIONS:
Knowledge, Skills and Abilities:
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Proven work experience as a receptionist, front office representative or similar role
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Proficiency in Microsoft Office suite
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Hands-on experience with office equipment (fax machines and printers
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Excellent organization skills
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Multitasking and time-management skills with ability to prioritize tasks in fast paced environment
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Ability to be resourceful and proactive when issues arise
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Customer interaction experience with customer focus
Education:
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Associates degree preferred or industry experience equivalent
Experience:
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1-2 years of receptionist or customer service role
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Familiarity with phone systems and email
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Knowledge of Cisco Jabber
WORK ENVIRONMENT:
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Office setting with individual workspace
