Job Overview
As a Front Desk Agent at our hotel, you will be the first point of contact for guests, providing exceptional customer service and creating a welcoming atmosphere. Your role is crucial in ensuring guest satisfaction and a smooth check-in/check-out process.
Responsibilities
- Greet guests upon arrival and provide them with information about hotel services
- Handle guest check-ins and check-outs efficiently
- Answer phone calls and direct inquiries to the appropriate department
- Assist guests with special requests and resolve any issues or complaints
- Process payments and maintain accurate records
- Conduct night audit procedures as needed
- Maintain a clean and organized front desk area
-Laundry task
-Public area and pool check as required
Qualifications
- Previous experience in a hotel or resort setting is preferred
- Strong customer service skills with a focus on guest relations
- Proficiency in phone systems and excellent phone etiquette
- Ability to perform night audit duties is a plus
- Multilingual abilities are advantageous
- Knowledge of hotel management or hospitality management concepts
Job Type: Part-time
Pay: $12.00 - $14.00 per hour
Benefits:
Work Location: In person
