JOB
Grade
Job Class
Work Comp
EEO Class/Code
Tier Status
B76-4 b
Non-Supervisory
8810
6/Admin. Support
1
This is highly responsible administrative and technical work taking all emergency and non-emergency calls that come into the 9-1-1 Communication center by phone to determine the situation, obtain pertinent information, and relay essential information to 911 Communications Operators and other agencies and maintain logs and records of communications activities. Work is performed under the direction of the Communications Supervisor and is reviewed through the observation of performance. EXAMPLE OF DUTIES
- Receives 911 emergency calls for fire, emergency medical, and law enforcement response.
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Directs calls to the appropriate response agency in accordance with Department policy and procedures.
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Provides emergency assistance to callers via telephone including instructions for pre-hospital emergency care, fires and other related emergencies.
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Operates computer aided dispatch equipment.
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Performs routine clerical and record keeping work.
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Maintains various records and prepares reports.
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Regular reliable full-time attendance as scheduled.
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The employer may add to or change duties at any time and as determined by the County and its leaders to best ensure that the public is served through the work of the Department.
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Performs other related duties as assigned.
SUPPLEMENTAL INFORMATION
- Knowledge of dispatch techniques and procedures used in a public safety environment.
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Knowledge of or ability to interpret departmental rules, regulations, and procedures utilized in the dispatching of public safety personnel.
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Knowledge of technology used within a public safety dispatch environment.
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Knowledge of project management and organizational skills.
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Skill in operation of communications and computer equipment.
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Proficient in MS Word, Excel, and Outlook.
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Ability to have excellent oral and written communication skills.
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Ability to work and maintain reliable full-time attendance.
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Ability to comprehend, speak, and read the English language.
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Ability to have and maintain good interpersonal and communication skills to deal with the public.
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Ability to accurately type 25WPM
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Ability to comprehend and carry out oral and written instructions.
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Ability to speak clearly and distinctly.
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Ability to react quickly and calmly in emergencies.
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Ability to maintain neat and accurate records and logs.
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Ability to read maps and learn geography and road systems of Bay County.
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Ability to establish and maintain effective working relationships with fellow employees and the public.
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Ability to perform prolonged and arduous work under adverse conditions.
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Ability to withstand working 12 hour rotating shifts.
Physical Requirements/Environmental Conditions:
Work is primarily performed indoors but requires some exposure to environmental changes (e.g., outdoor weather and/or field conditions, etc.) or irate customers, extreme noise, odors, heights and/or dust.
This is primarily office work requiring limited physical effort. This position requires stooping, crouching, walking, pulling, lifting, grasping, hearing, visual acuity (i.e. seeing up close, seeing far away, depth perception), kneeling, reaching, pushing, talking, standing, climbing, finger movement, repetitive motions. Frequent lifting of 10 to 15 pounds; occasional lifting of up to 25 pounds, and may require lifting up to 50 lbs.
Work Location:
Not Eligible for Remote Work -This position is assigned to a county worksite. Due to the non-portable nature of the essential functions of this position, this position is not eligible for telework.
