Position Summary
The Shift Operations Manager is responsible for leading the restaurant team during assigned shifts to ensure smooth daily operations, excellent customer service, and high-quality food standards. This role oversees staff performance, manages cash handling procedures, and ensures that all operational processes run efficiently.
Key Responsibilities
- Lead and supervise team members during assigned shifts, providing direction, support, and coaching as needed
- Ensure high standards of customer service are maintained throughout the shift
- Oversee food preparation and presentation to ensure quality, consistency, and adherence to Valentino’s standards
- Monitor overall restaurant operations to ensure efficiency, cleanliness, and organization
- Handle cash management responsibilities including cash drawers, deposits, and end-of-shift reconciliation
- Address and resolve customer concerns or issues in a professional and timely manner
- Ensure team members follow company policies, safety procedures, and health regulations
- Coordinate staff assignments and workflow to maintain smooth operations during busy periods
- Communicate important updates or operational issues to management
Qualifications
- Previous restaurant or food service experience required; supervisory experience preferred
- Strong leadership and team management skills
- Excellent communication and problem-solving abilities
- Ability to work in a fast-paced environment and manage multiple priorities
- Basic math and cash handling skills
- Availability to work evenings, weekends, and holidays as needed
Physical Requirements
- Ability to stand for extended periods of time
- Ability to lift up to 25–40 pounds
- Ability to work in a fast-paced kitchen and dining environment
Compensation & Benefits
- Competitive hourly wage based on experience
- Opportunities for advancement
- Employee meal discounts
- Flexible scheduling
Pay: $17.00 - $20.00 per hour
Work Location: In person
