Overview
We are seeking a dynamic and motivated Sales & Customer Service Representative to join our team. This role is essential in providing exceptional customer support and enhancing client satisfaction. The ideal candidate will possess strong communication skills, a knack for sales, and the ability to handle customer inquiries effectively.
ABOUT OUR COMPANY
We are the Driving Academy, we provide affordable, state-approved classroom and behind-the-wheel lessons for people who are aspiring to earn a Commercial Drivers License (CDL), and we are growing by the day. Our mission is to help our students get on the Road to Freedom by earning their CDL! We are Accountable and Results-Oriented in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core value of having Integrity is the backbone of our business and guides our hiring process.
Duties
- Engage with customers through outbound calling to promote products and services.
- Deliver exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring a consistently positive experience.
- Assist clients with their needs while maintaining high standards of phone etiquette.
- Perform data entry tasks accurately and efficiently to maintain updated customer records.
- Analyze customer feedback and trends to improve service delivery.
- Collaborate with team members to achieve sales targets and enhance client services.
PERFORMANCE OBJECTIVES
● Communicates with customers and leads to identify and understand their needs; identifies and suggests programs and packages to meet those needs and obtain authorizations from leads with the highest level of integrity
● Builds and maintains a network of sources from which to identify new sales leads
● Maintains files/records and adheres to current document storage system policy
● Field customer questions and complaints; when the issues is beyond the representative’s knowledge or authority, forward it to the appropriate staff
● Ensures that appropriate actions are taken to resolve customer problems and concerns
● Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale
● Instructs new students procedures in the classroom and school
● Process purchase/sales invoices and related documents
● Maintains communication with existing and previous customers
● Utilizes the company’s CRM and maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems
● Maintain customer contact volume standards
Requirements
- Proficiency in English; bilingual or multilingual capabilities are highly desirable.
- Excellent communication skills, both verbal and written, with a focus on phone etiquette.
- Experience in cash handling is a plus.
- A positive attitude, strong work ethic, and the ability to work well in a team-oriented environment.
- Excellent sales and negotiation skills
- Excellent communication and interpersonal skills.
- Strong analytical and problem solving skills
- Excellent organizational skills, attention to detail, and follow-up approach
- Ability to effectively communicate with team members, management, and customers in both verbal and written format
- Ability to maintain a professional demeanor and appearance
- Competitive mindset to WIN, while maintaining a team-oriented attitude
- Ability to maintain positive attitude and function well while working in a high-paced and at times stressful environment
- Proficient with CRM software
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Able to work weekends and possible evenings
PHYSICAL REQUIREMENTS
● Ability to spend prolonged periods of time standing, speaking, walking, driving, writing, and/or sitting at a desk and working on a computer
● Requires ability to occasionally lift up to 15 lbs
Job Type: Part-time
Pay: $16.50 - $25.00 per hour
Application Question(s):
- Must be available to work extended hours, Saturdays and Sundays
Language:
Shift availability:
Work Location: In person
