Summary:
Provides support to the program team by assisting clients with achieving daily living skills and routine
activities/chores. Provides staff coverage to the program as identified by program schedule. Assists clients
with maintaining all outside appointments and activities by providing transportation and reporting back to
program staff clients’ accomplishments and information related to client care.
Essential Responsibilities and Target Outcomes:
- Provides direct assistance to program clients in the accomplishment of activities of daily living, routine
program chores, and personal treatment goals
- Demonstrates and coaches the development of skills identified as goals in the treatment plan.
- Provides transportations for clients to maintain medical or other appointments outside the program.
- Responds appropriately and in compliance with agency Policies and Procedures to emergent
incidents/accidents that develop with clients and/or in the environment of care by contacting and
reporting to 911 and chain of command.
- Supervises self-administration of medication with clients as scheduled, following protocols as trained.
- Completes all shift notes and required documentation that relate to client care, and communicates to
incoming shift staff all relevant activity.
- Maintains safety, security and satisfaction of clients by monitoring environment of care and ensuring
physical environment is in compliance with regulations, and by making and documenting routine hourly
checks of clients.
- Performs other related duties as assigned.
Principal Customers:
- DMHAS Target Population of adult clients from CAC 19, Region IV who are severely and persistently
mentally ill and/or co-occurring disordered residing in the program and their families.
Critical Work Relationships:
- All CMHA programming
- All clinical and medical staff of DMHAS referring facilities/agencies. Regulatory/Accreditation
personnel. All providers of ancillary services to Residential clients.
Minimum Requirements:
Education:
High School Diploma or GED
Credentials andLicenses:
Must have valid driver’s license
Will become certified in MANDT, First Aid, and CPR.
Participate in trainings on an annual basis, as assigned.
Experience
- Successful experience working in Case Management or related field with a solid
understanding of Mental Health conditions, preferably a minimum of one year.
- Beginner to intermediate experience with Microsoft Office products
including Word and Outlook.
- Experience in or willingness to learn how to use an Electronic Medical
Record (EMR) system.
Competencies: Behavioral Skill Sets
- Good interpersonal skills that evidence sensitivity and respect for mental
health diversity.
- Effective written and verbal communication skills that ensure continuity of
care across shifts.
- Sound judgment as it relates to identifying appropriate response to client
needs/requests.
- Professional demeanor/personal boundary at all times as well as flexibility
to respond to program needs.
- Ability to multi-task effectively while setting priorities appropriately.
- Knowledge of age specific milestones for the broad range of adult clients.
- Ability to ensure the security and confidentiality of client information and
records in a manner consistent with professional and agency codes of ethics.
- Awareness/sensitivity to all types of issues related to client diversity.
