Austin Gastroenterology is seeking a versatile and proactive Administrative Floater to support our operations across our 6 North offices. In this role, you will serve as a critical bridge between locations, ensuring seamless administrative support and consistent patient/client service wherever you are needed.
Qualifications:
Flexibility: Ability to travel between all 6 North office locations as required.
Adaptability: A fast learner who can quickly adapt to the specific workflows and software used at different locations.
Responsibilities/Duties/Functions/Tasks:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Assist with high call volume
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Maintain physicians schedules – scheduling office visits and procedures (may be done via phone or face-to-face)
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Take triage call messages for medical staff
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View patient visit notes, identifying problems & diagnosis listed and physician orders
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Assist in patient registration and financial transactions
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May schedule radiology/lab
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May include recall scheduling
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Assist with check-in patients upon arrival at the office as well as check-out upon departure.
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Assist in collecting patient and insurance payments and reconcile charges on a daily basis.
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File records in appropriate sections of patient charts in EMR.
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Prepare patient charts in advance and scan documents into charts in EMR.
- Perform other duties as assigned
Qualifications
- Excellent written and verbal communication skills
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Excellent customer service skills are required
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Experience working in a medical office
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Ability to multi-task and work in fast-paced environment.
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Detail-oriented
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Basic understanding of healthcare plans
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Be able to read and understand medical benefits.
- Bilingual is a plus.
Education: High school diploma or equivalent
Experience: Minimally 5 years of prior medical scheduling is required
Requirements for Level III Status:
- Should be a leader and viewed as a leader by other staff.
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No performance or disciplinary actions in last year.
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Serves as mentor/trainer for new hires in field.
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Considered as subject-matter expert in areas by peers, management, and physicians.
Performance Requirements:
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Excellent communication skills, both written and verbal.
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Proficient technical (computer) skills.
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Ability to multi-task and prioritize.
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Self-motivated with initiative.
Strong sense of ethics.
