Director of Service, Beverage & Brand Experience
Full Time | Upscale Restaurant | Senior Leadership Role
We are an established, upscale restaurant seeking a senior hospitality leader to oversee front of house operations, beverage experience, and brand execution at the highest level.
This role requires composure, discipline, and pride in invisible excellence.
Anything less than luxury level service is not acceptable.
This is NOT a training role and NOT an entry level management position. This is well suited for someone with years of management experience in ultra high end hospitality environments where service is refined, discreet, and nearly invisible to the guest.
Core Responsibilities
Front of House Leadership
- Full oversight of all FOH operations
- Create, manage, and maintain staff schedules
- Oversee payroll accuracy and labor controls
- Lead staffing, coaching, and accountability
- Maintain consistency across all shifts and services
Service Execution
- Run the dining room with calm authority and precision
- Maintain flow, timing, and pacing throughout service
- Anticipate issues before guests ever notice
- Correct staff discreetly and professionally
- Ensure guests never see stress, conflict, or chaos
Service should feel effortless to the guest at all times.
Beverage Knowledge
- Strong working knowledge of wine and bourbon required
- Train staff to explain offerings clearly and confidently
- Set standards for presentation, glassware, and service language
- Translate complex selections into approachable guest experiences
Program Development
Lead creation and execution of programs including wine club, supper club, tastings, and special events
- Train staff on new programs clearly and efficiently
- Ensure programs feel refined, intentional, and on brand
- Maintain consistency and quality over time
Brand Stewardship
- Protect the tone, energy, and identity of the restaurant
- Ensure staff language and behavior align with brand standards
- Address off brand behavior immediately and professionally
- Maintain consistency across shifts, staff, and guest types
**Brand integrity is non negotiable.**
Executive Partnership
- Collaborate closely with the Executive Chef and Owner as a true operational partner
- Maintain alignment between kitchen and floor
- Support unified leadership and shared standards
- Resolve issues professionally and directly
Professional Standards Required
- Zero tolerance for gossip, favoritism, or fraternization with staff
- Zero tolerance for toxic behavior or negative leadership
- Positive, solution oriented attitude required at all times
- Leadership through presence, clarity, and example
This role sets the emotional tone of the room.
Anything that compromises that tone is unacceptable.
Qualifications
- Proven leadership experience in upscale or luxury dining environments
- Strong understanding of hospitality, service flow, and guest experience
- Wine and spirits knowledge required
- Experience managing FOH schedules and payroll
- Calm, confident presence under pressure
- Strong communication and organizational skills
This Role Is Not a Fit If:
- You need constant direction
- You manage through volume or intimidation
- You tolerate gossip or dysfunction
- You are reactive rather than anticipatory
- You are comfortable with anything less than luxury level standards
Compensation
- Performance based bonus tied to guest experience, program success, and consistency
- Education and development support
Schedule
- Nights and weekends are required
Final Note
This role requires discipline, maturity, and pride in absolute excellence.
If you are looking for a job, this will feel demanding.
If you are looking for a leadership role where standards truly matter, we would like to hear from you.
Job Type: Full-time
Pay: $52,000.00 - $90,000.00 per year
Benefits:
Work Location: In person
