Housekeeping Lead
Jellystone Park™ Grayling
Customer Satisfaction - Growth - Teamwork - Integrity – Passion
Position Overview
The Housekeeping Lead plays a vital leadership role in keeping Jellystone Park™ Grayling clean, welcoming, and guest-ready. This position oversees the daily operations of the Housekeeping Department, including staff scheduling, training, quality inspections, inventory control, and maintaining brand standards for cabins, restrooms, public spaces, and facilities.
The ideal candidate is detail-oriented, highly organized, and committed to delivering an outstanding guest experience. This leader sets the tone for cleanliness, efficiency, and professionalism within the team.
Key Responsibilities
Housekeeping Leadership
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Oversee the daily operations of the housekeeping team to ensure all cabins, restrooms, and public areas are cleaned to Jellystone Park™ standards.
- Serve as the primary point of contact and supervisor for housekeepers on shift.
- Maintain visibility in the field, supporting the team during busy turnover days and large arrivals.
- Ensure consistent quality, efficiency, and professionalism across all housekeeping tasks.
Scheduling & Staffing
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Assign daily tasks and prioritize work for maximum efficiency.
- Coordinate staffing for peak turnover days, weekends, and events.
- Assist with seasonal hiring and onboarding when needed.
Team Accountability & Training
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Train new staff in cleaning procedures, checklists, chemical safety, and equipment use.
- Provide ongoing coaching and support to ensure consistency and accuracy.
- Conduct performance feedback conversations and corrective action when needed.
- Hold staff accountable to punctuality, uniform standards, and work quality.
Quality Control
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Perform regular inspections of cabins, restrooms, laundry areas, and public spaces.
- Ensure cleaning standards meet or exceed Jellystone Park™ expectations.
- Address any issues promptly and professionally with staff members.
- Track frequent issues or trends and develop solutions to prevent reoccurring problems.
Inventory & Supply Management
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Monitor inventory levels of cleaning supplies, linens, chemicals, and equipment.
- Communicate supply needs and ensure proper storage and organization.
- Track usage to support cost-effective operations and reduce waste.
- Ensure all cleaning materials comply with safety requirements.
Guest Experience
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Respond to guest concerns related to cleanliness or room readiness with kindness and urgency.
- Work quickly to resolve any cabin or restroom issues to ensure guest satisfaction.
- Support the Operations Manager by reporting guest feedback and improvement opportunities.
Safety & Compliance
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Ensure the team follows safety standards, including chemical handling and PPE requirements.
- Maintain a clean, organized housekeeping and laundry facility.
- Ensure staff follow proper procedures for lost & found items.
- Maintain cleaning and sanitation logs as required by brand or regulatory standards.
Administrative Support
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Assist the Operations Manager with housekeeping metrics, daily reporting, and occupancy-based planning.
- Document completed tasks, inspections, and any issues or follow-ups needed.
- Support seasonal opening/closing procedures for buildings and facilities.
Qualifications
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Previous experience in housekeeping, cleaning services, or a similar role.
- Leadership or supervisory experience preferred.
- Strong attention to detail and ability to uphold high cleanliness standards.
- Excellent communication and team leadership skills.
- Organized, reliable, and able to multitask effectively.
- Comfortable working in a fast-paced, physically demanding environment.
- Able to work weekends, holidays, and peak-season hours.
Physical Qualifications
To successfully perform this job, the Housekeeping Lead must be able to meet the following physical requirements:
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Ability to stand, walk, bend, and be on feet for extended periods (4–8 hours at a time).
- Ability to lift, carry, push, and pull items up to 50 pounds (linens, supplies, vacuums, cleaning equipment).
- Ability to climb stairs and occasionally use ladders or step stools.
- Ability to work indoors and outdoors in varying weather conditions.
- Ability to perform repetitive hand and arm motions, including wiping, scrubbing, reaching, and lifting.
- Ability to safely use cleaning chemicals, equipment, and tools following proper procedures.
- Ability to move quickly and efficiently during high-volume turnover days.
Ideal Candidate Traits
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Takes pride in quality work
- Strong sense of responsibility
- Calm under pressure on high-turnover days
- Encouraging, positive leader
- Highly organized and detail-driven
- Guest-focused and dependable
