Job Summary
We are seeking a dynamic and detail-oriented Medical Receptionist to join our healthcare team. In this vital role, you will serve as the first point of contact for patients, providing exceptional customer service while managing a variety of administrative and clinical support tasks. Your energetic approach will help ensure smooth clinic operations, accurate documentation, and a welcoming environment for all visitors. The ideal candidate will possess strong computer skills, familiarity with Electronic Health Record (EHR) systems, and a passion for delivering outstanding patient care.
Duties
- Greet patients warmly and efficiently manage check-in and check-out processes using systems such as Epic, Meditech, Athenahealth, or eClinicalWorks
- Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification processes
- Schedule patient appointments accurately while managing multiple-line phone systems with professionalism and courtesy
- Collect and process payments, including medical collections and billing using medical coding (CPT, ICD-9/10), ensuring compliance with HIPAA regulations
- Maintain precise medical records by reviewing documentation, updating patient charts, and managing electronic health records (EHR) systems such as Meditech or Dentrix
- Assist with intake procedures, including gathering medical history and updating patient information in the system
- Support clinical staff by preparing paperwork for procedures, reviewing care plans, and managing administrative support tasks in a fast-paced environment
Skills
- Knowledge of medical terminology, ICD-9/10 coding, CPT coding, and medical billing practices
- Proficiency with EHR systems like Epic, Meditech, Athenahealth, eClinicalWorks, Dentrix or Eaglesoft for documentation review and record management
- Strong understanding of HIPAA regulations to ensure patient confidentiality and data security
- Excellent phone etiquette with the ability to handle multi-line phone systems efficiently
- Bilingual abilities are highly valued to serve diverse patient populations effectively
- Prior clinic or dental office experience is preferred to navigate medical office workflows smoothly
- Skilled in clerical tasks such as filing, data entry (including 10-key typing), and document management using Microsoft Office tools
- Exceptional customer service skills with a focus on patient satisfaction and professionalism in all interactions
Join our team to make a positive impact on patient experiences while working in a supportive environment that values your skills and dedication. We are committed to providing comprehensive training opportunities to help you excel in your role as a Medical Receptionist.
Pay: From $17.00 per hour
Benefits:
- Health insurance
- Paid time off
Work Location: In person
