Shamin Hotels – Hilton Virginia Beach Oceanfront
Position: Hub Team Member / PBX Operator (Front Desk Support)
Available Shifts - Sat/Sun 7-3, 3-11 Monday - Friday 3-11
The Hilton Virginia Beach Oceanfront is seeking a Hub Team Member / PBX Operator to join our Front Office team. This role operates behind the scenes as the communication and coordination center of the hotel — supporting guests, connecting departments, and ensuring requests are handled quickly and accurately.
This position is ideal for someone who enjoys problem-solving, multitasking, and creating memorable guest experiences through thoughtful service and strong communication.
What You’ll Do
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Answer and manage in-house and external calls with professionalism and warmth
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Coordinate guest requests including amenities, service needs, and information
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Dispatch requests to appropriate departments and follow up to completion
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Support the Front Desk team with guest communication and service recovery
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Provide local information and assist in creating special guest experiences
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Monitor multiple systems simultaneously (phones, tablets, hotel software)
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Track and document requests to ensure timely service delivery
What We’re Looking For
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Strong customer service mindset and positive communication style
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Comfortable using multiple technologies including phones, tablets, and hotel systems
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Ability to multitask and prioritize in a fast-paced environment
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Detail-oriented with strong follow-through
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Team-focused and collaborative with all hotel departments
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Hotel experience preferred; customer service experience accepted in lieu
Why This Role Matters
The Hub Team Member helps shape the guest experience from behind the scenes. You’ll play a key role in resolving problems, fulfilling requests, and creating thoughtful touches that make our hotel a place travelers choose again and again.
Schedule & Environment
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Front Office environment
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Evenings, weekends, and holidays may be required
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Fast-paced, guest-focused setting
Join a team that values Teamwork, Ownership, and Passionate Service, and help us deliver exceptional experiences at the Hilton Virginia Beach Oceanfront.
Qualifications – Mental, Physical, and Social/Emotional
Mental Requirements
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Ability to multitask across phones, tablets, and hotel systems simultaneously
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Strong attention to detail with the ability to prioritize competing requests
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Problem-solving mindset with sound judgment and follow-through
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Comfortable working in a fast-paced, frequently changing environment
Physical Requirements
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Primarily seated/office-based role with frequent computer and phone use
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Ability to communicate clearly over phones and radios in a noisy environment
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Occasional walking throughout the hotel to coordinate requests
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May occasionally assist with light items such as pantry amenities or small luggage
Social & Emotional Requirements
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Maintains calm, professional demeanor during busy periods and guest concerns
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Strong communication skills with guests and multiple departments
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Service-focused attitude with a desire to help and create positive experiences
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Works collaboratively and supports team members across the hotel
