Duties and Responsibilities
- Oversee daily Executive Lounge operations, including scheduling and training of staff.
- Track employee performance, maintain attendance logs, and issue disciplinary action when necessary.
- Observe and coach staff to ensure adherence to proper service standards, food handling, and alcohol service codes.
- Conduct weekly staff meetings and assist with hiring and onboarding as needed.
- Monitor and control Executive Lounge inventories, including food, beverage, china, glassware, and silverware.
- Manage weekly beverage ordering and recommend strategies to control gratis food and beverage expenses.
- Ensure consistency of amenities for VIP guests and suites, coordinating with culinary and front desk teams for special occasions and holiday operations.
- Welcome VIP guests, provide suite orientations, and facilitate personalized check-in and check-out experiences.
- Support concierge staff with pre-arrival amenities and suite inspections.
- Respond promptly and courteously to guest inquiries and resolve issues with efficiency and care.
- Ensure staff are knowledgeable about local attractions, restaurants, and cultural offerings to enhance guest experiences.
- Adjust Executive Lounge schedules based on hotel demand while maintaining budgetary guidelines.
- Lead by example in upholding Hilton’s commitment to luxury hospitality.
- Develop objectives, solve problems, and foster strong communication with peers and subordinates.
Qualifications
- Strong working knowledge of the English language, with excellent written and verbal communication skills.
- Professional demeanor and appearance.
- Ability to foster positive working relationships across hotel departments.
- Previous supervisory experience and at least two years of Front Desk and/or Executive Lounge experience.
- Basic accounting and administrative skills.
- Additional Responsibilities
- This role requires flexibility and a high level of professionalism. Candidates must be prepared for extended standing, walking, and guest interaction.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
