About Us
We are a dedicated home care agency committed to providing compassionate, high-quality care that helps clients maintain independence and comfort in their homes. We are seeking an organized and customer-focused Home Care Services Scheduler to join our team.
Position Summary
The Home Care Services Scheduler is responsible for coordinating caregiver schedules, ensuring appropriate staffing coverage for client care needs, and maintaining effective communication with clients, caregivers, and office staff. The ideal candidate is detail-oriented, able to multitask in a fast-paced environment, and committed to delivering exceptional customer service.
Key Responsibilities
- Create and maintain caregiver schedules to ensure all client shifts are covered.
- Match caregivers with clients based on skills, availability, location, and client preferences.
- Respond promptly to schedule changes, call-outs, and emergency staffing needs.
- Communicate schedule updates to caregivers, clients, and family members as needed.
- Monitor and track caregiver availability, time-off requests, and attendance.
- Maintain accurate scheduling records in the agency's scheduling software.
- Coordinate with clinical and administrative staff to address client care requirements.
- Ensure compliance with agency policies, state regulations, and staffing standards.
- Provide excellent customer service by addressing client and caregiver concerns professionally.
- Assist with administrative duties related to staffing and scheduling.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Previous scheduling, staffing coordination, healthcare, or home care experience preferred.
- Strong organizational and time-management skills.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple priorities.
- Proficiency with Microsoft Office and scheduling software.
- Strong problem-solving and decision-making abilities.
- Ability to work occasional evenings, weekends, or on-call shifts, if required.
Benefits
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Professional development opportunities
- Supportive and collaborative work environment
How to Apply
Submit your resume and cover letter to [email protected] with the subject line "Home Care Services Scheduler Application."
Equal Opportunity Employer: We are committed to fostering an inclusive workplace and welcome applicants from all backgrounds and experiences.
Pay: From $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Medical Specialty:
Experience:
- Scheduling: 1 year (Preferred)
- Home care: 1 year (Preferred)
Language:
Ability to Commute:
- Concord, MA 01742 (Required)
Work Location: In person
