Job Title: Provision Technician
Full Time - In Office - Annapolis, MD
We are seeking a detail-oriented Provisioning Technician to join our team. You will be responsible for preparing and deploying hardware, accounts, and cloud resources for new and existing clients. This role ensures a smooth customer onboarding experience and consistent execution of technical standards across all deployments.
About us: ICSI is a leading Managed Service Provider (MSP) dedicated to delivering top-notch IT solutions to our clients. We pride ourselves on our commitment to excellence and our ability to solve complex IT challenges. Our team includes experts from ICSI, a leader in managed IT services, known for increasing IT and security maturity levels.
Key Responsibilities
- Provisioning & Onboarding
- Set up user accounts, licenses, MFA, and security policies.
- Configure and deploy devices, applications, and cloud services.
- Maintain accurate documentation and ensure all costs are logged.
- Customer Coordination
- Serve as the main point of contact during onboarding/provisioning.
- Provide status updates, timelines, and guidance on best practices.
- Collaborate with CSRs and scheduling teams to coordinate deployments.
- Device Lifecycle Management
- Perform device wipes, rebuilds, replacements, and secure destruction.
- Install OS images, MSP tools, and client‑specific apps.
- Manage data transfers, asset updates, and QA checks.
- Offboarding
- Disable accounts, revoke licenses, and remove MFA access.
- Securely wipe, reassign, or retire devices per client policy.
- Document changes and maintain compliance.
- License & MFA Management
- Assign/reassign licenses and monitor usage.
- Assist users with MFA setup and troubleshooting.
- Flag risks such as low license counts or expiring payment methods.
Required Skills & Qualifications
- 1–3 years of experience in IT support, MSP operations, or provisioning.
- Familiarity with Microsoft 365 administration (users, groups, licensing, policies).
- Experience with endpoint management tools (Intune, Autopilot, RMM platforms).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, VLANs).
- Ability to follow structured processes with strong attention to detail.
- Excellent documentation and communication skills.
Benefits/Perks
- Competitive compensation
- Fun, supportive workplace culture
- Pay commensurate with experience and qualifications
- Opportunities for career development and advancement
- Engaging, fast‑paced MSP environment
Physical Requirements:
- Regular, reliable attendance
- Ability to lift and carry up to 50 lbs
- Ability to communicate clearly over the phone
