Job Overview
Description:
Regional Infrastructure & Wireless Lead (Grand Rapids, MI)
Base Location: Grand Rapids, MI
Primary Objective: Provide WLAN/LAN technical leadership (survey/engineering/QA) for network uplifts; provide local plant IT support at Grand Rapids when off-road; and serve as ITAM/CMDB data steward.
Scope of Services
- Perform predictive and on-site WLAN surveys (active/passive) and analyze RSSI/SNR/CCI, roaming behavior, and interference sources.
- Develop install-ready engineering packages: AP placement maps, antenna strategy, channel/power plan recommendations, BOM assumptions, constraints, and acceptance criteria by zone (warehouse/docks/offices/exterior).
- Review vendor/contractor designs and SOWs; validate technical approach and ensure standards compliance.
- Support field execution by providing technical clarifications, resolving RF/coverage issues, and validating changes (tune vs. physical remediation).
- Execute post-install verification surveys (as required) and publish standardized closeout packages.
- Local plant IT support (Grand Rapids) when not traveling: incident triage/on-site resolution, device/peripheral support, basic closet checks, and cutover support; all work tracked in tickets.
- ITAM/plant asset duties when not traveling: maintain asset/CI record quality for infrastructure and plant technology assets; drive exception reporting, reconciliation, and audit readiness in the system of record (e.g., ServiceNow).
Deliverables
- Survey/engineering package per assigned site (using Company template) within agreed lead time.
- Post-install validation report and full closeout package within 10 business days of install completion (unless otherwise agreed).
- Grand Rapids plant IT support outcomes: weekly ticket summary (opened/closed, top drivers, repeat issues) and top-3 recommendations to reduce recurring downtime.
- Monthly regional dashboard: project status, open risks/issues, punch list aging, and closeout completeness.
- ITAM data quality outputs: weekly exception list for incomplete records and monthly progress summary (assets updated,
Required Experience and Skills
- 7+ years enterprise WLAN/LAN engineering experience; manufacturing/warehouse environments strongly preferred.
- Hands-on WLAN survey tools (Ekahau and/or AirMagnet) and comfort producing heatmaps and executive-ready reports.
- RF fundamentals (roaming, interference mitigation, channel planning) and practical experience with dock door / high-bay challenges.
- Working knowledge of structured cabling and MDF/IDF standards (fiber/copper testing expectations, labeling, documentation).
- Plant IT support experience: ability to troubleshoot endpoints/peripherals and coordinate with Service Desk using ticketing discipline.
- Familiarity with ITAM/CMDB concepts (lifecycle states, reconciliation/discovery sources) and disciplined data quality practices.
- Strong written communication and stakeholder management.
Engagement Model
- Type: Staff augmentation (contractor through agency preferred).
- Work style: Hybrid (on-site travel to plants + on-site support at home plant + remote coordination/reporting).
- Primary operating principle: Company retains design authority and QA gates; bulk installation labor (cabling/conduit/lifts/civil) remains with approved contractors managed to JELD-WEN standards.
- Third duty (local coverage): When not traveling, each contractor provides plant IT support duties at their base plant similar to Plant Technology Leaders/Techs, aligned to ITSM processes and ticketing.
- Deliverable discipline: No project close without documentation/test evidence and asset record updates.
Common Standards and Deliverables
- Network uplift lifecycle: Intake → Survey/Engineering Package → Install Governance → Closeout → Hypercare.
- Closeout package (minimum): AP placement map, post-install heatmaps (where applicable), channel plan summary, AP inventory (serial/MAC/location), port mapping/cable chart, photos, punch list closure, and handoff notes.
- ITSM discipline: Work must be tracked via approved ticketing processes; urgent plant-impacting issues may be handled immediately but must be logged and documented.
- ITAM updates (minimum): assets touched updated in system of record with location, custodian (if applicable), lifecycle state, serial/MAC, and disposal/transfer traceability where relevant.
- Safety and compliance: PPE requirements, lift coordination, and plant safety rules.
Plant IT Support (Local Home Site) — Common Expectations
When not traveling, each contractor will support day-to-day plant IT duties at their base facility (Grand Rapids or Oceanside) in alignment with Plant Technician responsibilities. This is intended to improve responsiveness and reduce unplanned downtime by providing skilled, on-site support.
- Incident triage and on-site resolution for plant-critical IT issues (workstations, printers, scanners, label printing, badge readers where applicable, basic network/patching checks, Wi-Fi client connectivity).
- On-site support for onboarding/moves/changes (device swaps, staged deployments, peripheral setup) in coordination with the Service Desk.
- Assist with basic network closet checks (power/UPS status, cable/patch verification, switch/AP status validation) and escalate to corporate network team as needed.
- Support scheduled maintenance windows and cutovers as assigned; coordinate with operations to minimize impact.
- Document work in tickets; maintain concise troubleshooting notes and resolution steps for repeatability.
- Follow cybersecurity/least-privilege practices and escalate security events immediately.
Tools, Access, and Security Requirements
- Company-issued laptop and mobile device preferred; compliance with security policies (MFA, encryption, endpoint management).
- Access to network management portals (role-based, least privilege), documentation repository, ITSM ticketing tools, and asset system of record (e.g., ServiceNow) as required to perform duties.
- Background check, NDA/confidentiality agreement, and acceptable use policy acknowledgement required prior to start.
- No shared accounts; all access must be individualized and removed within 24 hours of offboarding.
- All work products (documents, diagrams, reports, scripts) are JELD-WEN intellectual property and must be stored in designated repositories.
Travel and Expense
Travel will be required to various facilities. Expenses will be reimbursed in accordance with travel policy and must be pre-approved by the program owner. Contractors should batch site visits when feasible to reduce travel cost and improve efficiency.
Pay: $63.00 - $68.75 per hour
Work Location: In person
