New Store Opening!
Job Description
PRINCIPAL DUTIES AND RESPONSIBILITIES Leadership & People DevelopmentGuest Experience & Service ExcellenceOperational ManagementFood Service & MerchandisingSafety, Compliance & Facility Management
- Lead, coach, and develop all store team members to achieve operational and service excellence.
- Foster a culture of teamwork, respect, and accountability aligned with Alltown Fresh values.
- Recruit, train, and onboard new associates and supervisors to maintain a strong, capable team.
- Conduct regular performance feedback, recognition, and coaching sessions.
- Oversee scheduling, labor management, and staffing levels to meet business demands.
- Model integrity, professionalism, and enthusiasm in every interaction.
- Ensure consistent delivery of best-in-class Guest service across all areas of the store.
- Maintain a visible presence on the sales floor to engage Guests and support team members.
- Resolve Guest concerns promptly and professionally, ensuring positive outcomes.
- Champion the Alltown Fresh hospitality culture by training and empowering staff to connect meaningfully with Guests.
- Oversee all aspects of daily store operations, including cash management, inventory control, and safety compliance.
- Ensure adherence to standard operating procedures (SOPs) and company policies.
- Monitor key performance metrics (sales, waste, labor, inventory accuracy, etc.) and develop action plans for improvement.
- Coordinate with Regional and Corporate teams to support promotions, marketing, and community initiatives.
- Maintain accurate reporting, documentation, and administrative records as required.
- Oversee the preparation, presentation, and rotation of all fresh, grab-and-go, and made-to-order food offerings.
- Ensure compliance with food safety, sanitation, and allergen control standards at all times.
- Monitor product freshness, appearance, and quality to exceed Guest expectations.
- Collaborate with kitchen and merchandising teams to optimize product mix and visual presentation.
- Maintain a safe, clean, and secure environment for Guests, associates, and vendors.
- Enforce all health, sanitation, and safety regulations, including OSHA and company standards.
- Conduct routine inspections of store facilities, equipment, and systems; ensure timely repairs and maintenance.
- Lead by example in promoting workplace safety and emergency preparedness.
- Additional Job DescriptionAdditional Job DescriptionQUALIFICATIONSPHYSICAL REQUIREMENTS
- Minimum 3 years of management experience in retail, food service, or hospitality.
- Demonstrated success in leading teams and managing daily operations.
- Strong organizational, communication, and problem-solving skills.
- Proven ability to manage budgets, control costs, and drive profitability.
- Excellent understanding of food safety and sanitation requirements.
- Comfortable working in a fast-paced, guest-focused environment.
- Proficiency with POS systems, inventory tools, and Microsoft Office applications.
- Flexible schedule availability, including nights, weekends, and holidays.
- Ability to lift up to 50 pounds using proper lifting techniques.
- Frequent standing, walking, bending, and reaching throughout shift.
- Ability to traverse all areas of the store.
- Occasional desk/computer tasks may be required.
- Prolonged periods of standing and occasional lifting of products such as beverages, milk crates, and packaged goods.
- Frequent exposure to cold, heat, wet surfaces, and food allergens.
- Standing, bending, and lifting throughout shift.
- Use of food service equipment and point-of-sale systems.
- Fast-paced retail environment requires attention to detail and accuracy.
Pay: From $49,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
