Job description:
We have an immediate opening for a DOT Client Services Assistant for our ISO 27001 Certified company in Bradenton, FL. The schedule for this position is Monday - Friday 8 am - 4pm.
We are seeking a candidate with knowledge and experience in DOT drug & alcohol testing compliance.
Who We Are:
We at Evolution Consulting & OIG Compliance NOW are a private, ISO 27001 Certified third-party administrator that provides comprehensive monthly sanction screening and investigation services. Our teams of criminal investigators conduct background check screening services for healthcare, educational, and government facilities, inclusive of employees, affiliated personnel, and vendors/contractors. We also provide nationwide applicant medical services and drug testing that are a perquisite for hiring.
Job details
Job title: DOT Client Services Assistant
Company: Evolution Consulting South, LLC
4730 State Road 64 A-2
Bradenton, Florida 34208
The DOT Client Services Assistant position will:
Have vast knowledge in DOT 49 CFR Part 40 drug and alcohol testing workflows
Coordinate additional collection sites for EVOCON’s mobile app, including price and contract negotiations, vetting collection site, and set up in app.
Assist Designated Employer Representatives (DER’s) in implementing drug and alcohol testing workflows for pre-employment and random testing.
Assist clients with the customer portal to order and view drug and alcohol test results.
Notify DER of any missed drug or alcohol tests.
Update status of each donor’s specimen in a timely manner.
Download and save all medical test and drug test results to the appropriate client’s customer portal.
Contact Medical Review Officer regarding any outstanding specimens.
Contact donors at the direction of the MRO.
Reschedule any DILUTE results or missed drug screen approval extensions.
Answer any questions/concerns a donor may have regarding testing.
Contact the appropriate lab to check on the status of drug tests when service is taking longer than expected to get a result.
Contact donors upon registration and every business day after to ensure they received instructions to go to the clinic and complete services.
Escalate non-responsive donors to the client for further instructions.
Follow all client’s rules for expirations and canceling services.
Thorough understanding of EVOCON’s mobile app and methods for troubleshooting questions from clients and app users.
Assist with post accident on call as needed.
Answer incoming phone calls by the third ring and route the caller to the right department.
Phone, computer and grammar skills are a must.
Quality candidates will be able to problem solve, multi-task, communicate professionally and deliver excellent customer service.
There is potential for growth opportunities, leadership positions and management.
There will be reviews at 30, 60, and 90 working days, with potential for more compensation.
Compensation starts at $20 an hour.
Please review our website before applying: www.evoconservices.com
To set up an interview, please send an email to:
[email protected]
Call Greg Selle @ 607-323-1736
I return ALL requests the same day for in office interviews after initial phone interview.
Thanks so very much for your interest in our company.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Pay: $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
