Position Summary:
The Operations Assistant supports the daily operational functions of the bank, ensuring accuracy, compliance, and efficiency across multiple areas including account processing, reconciliation, regulatory reporting, and internal support. This role is critical in maintaining the integrity of financial records and delivering high-quality service to both internal teams and customers. This is a full-time position, Monday – Friday. Occasional weekend work may be required for system updates and disaster recovery testing.
Pay Range:
$40,000 - $60,000 per year, based on experience
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Work Location:
In person
Key Responsibilities:
- Process and resolve exception items, ensuring timely and accurate handling
- Perform teller over/short research and processing
- Monitor and review controlled accounts for accuracy and compliance
- Manage returned mail, including research and account updates
- Perform general ledger and internal account balancing and reconcile discrepancies
- Prepare, print, and mail customer notifications as required
- Process returned deposited items in accordance with bank policies
- Enter and maintain 1099 addenda information as required
- Administer federal and state backup withholding processing
- Perform account reconciliations and resolve variances
- Process sales and use tax reporting and payments
- Maintain and update core system records and perform system updates as required
- Conduct file maintenance reviews to ensure data integrity
- Provide operational support to various departments across the bank
- Assist with system troubleshooting, maintenance, and updates
- Perform transaction monitoring and support Bank Secrecy Act (BSA) compliance functions
- Monitor ACH activity for anomalies and escalate as needed
- Support debit card operations, including maintenance and issue resolution
- Monitor IOLTA accounts and process required remittances
- Conduct security access reviews to ensure appropriate user permissions
- Provide technical support to network users, including account unlocks, password resets, and basic troubleshooting
- Monitor 18/65 accounts to ensure compliance with applicable laws and regulations
- Process end of year notifications, corrections and reporting
- Handle accounts payable functions, including invoice processing, coding, approvals, and timely payment of vendors
- Reconcile accounts payable records and resolve discrepancies with vendors
- Process wire transfers, including initiation, verification, and settlement in accordance with bank procedures and security protocols
- Support ACH origination activities, including setup, processing, and monitoring of ACH files
- Handle correspondent bank transactions, including daily settlements, reconcilement, and issue resolution
- Participate in disaster recovery, business continuity and incident response testing
- Must complete training as assigned
- Must adhere to all bank and regulatory policy and procedures
- Other duties as assigned
Qualifications:
- High school diploma or equivalent required
- Prior banking or financial institution experience preferred
- Strong attention to detail and organizational skills
- Knowledge of banking operations, compliance, and regulatory requirements (including BSA/AML, Truth in Savings, Regulation E, Regulation CC) is a plus
- Proficiency in Microsoft Office and core banking systems
- Ability to manage multiple tasks and meet deadlines
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
Work Environment:
This position operates in a professional office environment and may require occasional collaboration across departments to support operational needs.
Physical Requirements
The employee must occasionally lift and/or move up to 50 pounds.
Security and Conduct
All employees are to follow prescribed security procedures, policies and banking regulations to ensure strict compliance with all regulations, the safety and well-being of the bank and its employees. In addition, adherence to the BSA policies and procedures designated to the position and the ability to recognize and appropriately report suspicious activity to the BSA Officer are an important component of each job. Any information acquired through the business of the bank is to be treated as strictly confidential information not to be improperly divulged to unauthorized individuals. The Bank's objective is to provide customers and the communities we serve with high quality personalized service, innovative products and sound financial assistance, creating challenging career opportunities for our employees and a work environment that encourages their input and continued development. We maintain a professional atmosphere for our customers as well as for our employees and expect all employees to adhere to the code of ethics and dress code at all times. It is the policy of the Bank that employees maintain a working environment that encourages mutual respect, promotes civil and congenial relationships among employees and is free from all forms of harassment and violence. Overall compliance with the Bank’s policies, security and codes of conduct are equally important in meeting overall performance objectives of the position.
Disclaimer
This job description is intended to describe the general nature and level of the work being performed by employees in this position. It is not intended to be a complete list of all responsibilities, duties, and skills required for this job classification. Managers may, at their discretion, assign or reassign duties and responsibilities to this job at any time.
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
