Bilingual Customer Service Representative – English Proficient Required | U.S. Customer Support
Competitive Pay: $13.00per hour + commissions / incentives+ Overtime
Location: Guaynabo, Puerto Rico (On-site)
35 hours per week, weekends (as needed it)
Expected Start Date: September 2026
Ready to Join Our Team?
Estamos realizando un reclutamiento directo y urgente para cubrir posiciones inmediatas. Buscamos candidatos con nivel de inglés C1 o C2 (Proficient/Native).
- Proceso rápido de contratación
- Entrevistas programadas en menos de 24 horas
- Oportunidad de incorporación inmediata
Importante:
Nuestro equipo de reclutamiento se comunicará con los candidatos seleccionados en un plazo menor a 24 horas después de aplicar. Por favor, mantente atento(a) a tu teléfono y correo electrónico, ya que te contactaremos para coordinar tu entrevista.
Requisito indispensable:
- Inglés nivel C1 o C2 (proficiente o nativo).
- Solo se considerarán candidatos que cumplan con este requisito.
Become part of a fast-growing global women's wellness brand known for its plant-based products and innovative Subscribe & Save business model. We are seeking a Bilingual Customer Service Representative to support primarily English-speaking customers across the United States by delivering exceptional service, resolving customer needs, and building long-term relationships.
This position requires strong English communication skills — including the ability to confidently handle customer conversations by phone, explain solutions, resolve concerns, and provide professional support in English.
What You'll Do
· Assist customers by phone, email, chat, and social media.
· Support orders, subscriptions, returns, exchanges, billing, and account inquiries.
· Identify commercial opportunities- present products or services in a relevant and non-intrusive manner, with a customer retention mindset focused on preventing cancellations and reducing churn.
· Resolve customer concerns with professionalism and empathy.
· Accurately document customer interactions.
· Identify customer retention, cross-selling, and up-selling opportunities.
· Meet quality, productivity, and customer satisfaction goals.
Requirements
· Advanced English and Spanish (required).
· 2+ years of Customer Service, Contact Center, Retail, or similar experience.
· Experience supporting U.S. customers is preferred.
· Strong communication and problem-solving skills.
· Comfortable working in a fast-paced, metrics-driven environment.
· Available to work on-site in Guaynabo.
* No Medical Plan
Preferred Experience
· E-commerce or omnichannel customer support.
· Shopify, Zoho CRM/Desk, Amazon, Walmart Marketplace, TikTok Shop, or similar platforms.
Pay: $13.00 per hour
Benefits:
Work Location: In person
