Medical Customer Service Representative
Tulsa, OK | Monday–Friday | Full-Time | $15.00–$18.00/hour DOE | Temp-to-Hire
Our clients are seeking friendly, professional, and customer-focused Medical Customer Service Representatives to join their healthcare teams throughout the Tulsa area. This position is ideal for someone who enjoys helping patients, thrives in a fast-paced office environment, and is comfortable managing a high volume of inbound and outbound phone calls.
The ideal candidate will possess excellent communication skills, strong attention to detail, and the ability to provide exceptional customer service while handling multiple tasks efficiently.
Schedule
- Monday–Friday
- Full-time
- Normal business hours
- Onsite position
Essential Responsibilities
- Answer a high volume of inbound and outbound telephone calls in a courteous and professional manner.
- Schedule, reschedule, and confirm patient appointments.
- Assist patients with questions regarding appointments, provider availability, office policies, and general information.
- Verify and update patient demographics and insurance information.
- Route calls and messages accurately to providers, nurses, or appropriate departments.
- Document patient interactions and messages in the electronic medical record (EMR).
- Assist with referral inquiries, prescription refill requests, and appointment follow-up.
- Communicate effectively with patients, providers, and office staff to ensure timely resolution of patient needs.
- Maintain confidentiality and comply with HIPAA regulations.
- Perform general administrative duties including scanning, faxing, filing, and data entry.
- Provide exceptional customer service while maintaining professionalism during high call volumes.
Qualifications
- Minimum of 1 year of customer service experience, preferably in a medical office, call center, or healthcare environment.
- Comfortable handling a high volume of inbound and outbound phone calls throughout the day.
- Excellent verbal communication and active listening skills.
- Strong computer and data entry skills.
- Experience with electronic medical records (EMR/EHR) or practice management software preferred.
- Ability to multitask while maintaining accuracy and professionalism.
- Strong organizational and time management skills.
- Dependable with excellent attendance.
- Ability to work independently as well as part of a collaborative team.
Preferred Qualifications
- Previous experience in a medical office or healthcare call center.
- Knowledge of medical terminology.
- Experience with appointment scheduling, insurance verification, or referrals.
- Familiarity with EMR systems such as Epic, eClinicalWorks, Athenahealth, NextGen, Greenway, or similar platforms.
What We Offer
- Competitive pay: $15.00–$18.00/hour, depending on experience.
- Monday through Friday schedule with normal business hours.
- Onsite position with established healthcare organizations throughout Tulsa.
- Temp-to-hire opportunities with long-term career potential.
- Friendly, team-oriented work environment.
- Opportunities for career growth within the healthcare industry.
If you enjoy helping people, have strong communication skills, and are looking for an opportunity to build a long-term career in healthcare customer service, we'd love to connect you with one of Tulsa's leading medical practices.
#MED1
TRINITY EMPLOYMENT SPECIALISTS IS AN EQUAL OPPORTUNITY EMPLOYER
See the great things people are saying by checking out our Google reviews, along with our Facebook, LinkedIn, Instagram, X/Twitter. Please visit the Career Center on our website for some helpful resources to help in your job search, to build a resume, for interview tips and many job opportunities!
Pay: $15.00 - $18.00 per hour
Benefits:
- Health insurance
- Paid time off
Work Location: In person
