Caniff Electric Supply
(A wholly owned subsidiary of McNaughton-McKay Electric Company)
Branch Counter Sales Associate
The Counter Sales Associate interfaces with customers daily, relays accurate information on products, pricing and stock availability and acts as a liaison and customer advocate.
In this role, you will:
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Greet customers within 30 seconds of entry
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Openly and effectively communicate to our external customers as well internal employees
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Form long lasting relationships with both external customers and internal employees
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Answer customer phone calls for sales and general inquiries
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Maintain and grow with product and industry knowledge.
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Provide customer solutions and troubleshooting by assessing and diagnosing customer needs
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Achieve personal development tasks as well as sales goals
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Accurately pull, check, and stage parts/products.
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Identify inventory errors and discrepancies and bring management to their attention as well as assisting to correct and prevent them.
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Assure transactional accuracy at point of sale
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General upkeep, COVID-19 protocols, and cleaning
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General warehouse duties including but not limited to stock put-away, organization
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Process customer returns and perform product cycle counts
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Partake in receiving and posting of inventory, including hilo usage and data entry
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Act as back-up delivery driver
To be successful in this role, you will have/be:
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Friendly and responsive; enthusiastic demeanor and optimistic attitude
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Time management skills and ability to multitask
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Exceptional listening skills and the ability to correctly interpret customer needs and objectives
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Customer focused, with a continuous commitment to customer service
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Customer service experience
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High School Diploma, GED or military equivalent
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Physical activity including but not limited to being on feet for 6-8 hours per shift, standing, walking, typing/computer usage, ladder usage, bending, kneeling and lifting 50+ pounds intermittently
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Availability from 6am - 7pm; occasional Saturday. Typical schedule from 7-5 Monday through Friday.
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Reliable transportation
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Previous industry experience and/or sales experience is a plus
EEO/AA/M/F/Vet/Disability Employer
