Licensed Insurance Customer Service Representative
In-Office Position | Newnan, GA | Full-Time
Join Our Team
Are you dependable, organized, and able to thrive in a fast-paced environment?
Do you enjoy helping people while delivering exceptional customer service with professionalism and attention to detail?
The Anthony Agency: American Family Insurance is seeking a Licensed Insurance Customer Service Representative to join our company. This position plays an important role in delivering an exceptional client experience by supporting existing clients, strengthening customer relationships, retaining business, and growing client accounts through proactive insurance reviews and cross-selling opportunities.
This opportunity is ideal for individuals who are professional, adaptable, detail-oriented, and committed to providing outstanding customer service while contributing to a collaborative, high-performing work environment.
POSITION RESPONSIBILITIES
- Provide exceptional service to existing clients by assisting with policy servicing, billing inquiries, account updates, policy changes, and general account support.
- Answer inbound telephone calls and assist clients professionally, courteously, and efficiently.
- Review insurance policies with clients and explain coverage, policy provisions, and available protection options in a clear and professional manner.
- Process endorsements, renewals, payments, policy updates, and other servicing transactions accurately and efficiently.
- Support customer retention by delivering exceptional service and identifying opportunities to improve each client's insurance protection.
- Proactively identify cross-selling, account-rounding, and coverage enhancement opportunities that strengthen client relationships while helping grow existing accounts.
- Educate clients on available products and coverage options based on their individual insurance needs.
- Accurately document customer interactions, policy changes, sales opportunities, and follow-up activities within company systems.
- Communicate effectively with underwriting, carrier representatives, and internal departments to resolve customer concerns.
- Maintain professionalism and composure during high-volume periods and challenging customer interactions.
- Manage follow-up activities and service requests to ensure timely completion and an exceptional client experience.
- Perform all responsibilities in accordance with company policies, carrier guidelines, licensing requirements, and applicable regulations.
WORK SCHEDULE
Monday – Friday
8:30 AM – 5:30 PM
- Full-time, in-office position located in Newnan, Georgia.
- Standard 40-hour workweek.
- Work schedules are established based on business needs.
- Saturdays may be utilized for make-up time when necessary.
- Professional, collaborative work environment focused on accountability, teamwork, and exceptional customer service.
COMPENSATION
- Competitive base salary based on experience, licensing, and qualifications.
- Performance-based commission and bonus opportunities based on production, performance, cross-selling, and eligibility.
- Overtime compensation provided for hours worked over 40 per week in accordance with company policy and applicable law.
BENEFITS & INCENTIVES
- Paid Time Off (PTO) and Company Holidays (following the applicable waiting period).
- Performance-based earning opportunities.
- Career advancement opportunities based on performance.
- Ongoing training, mentorship, and professional development.
- Modern technology and business systems designed to support productivity and efficiency.
- Professional, supportive, and team-oriented work environment.
WHAT IT TAKES TO SUCCEED
- Dependable, reliable, and committed to following through on responsibilities.
- Strong verbal and written communication skills.
- Professional, courteous, and client-focused in every interaction.
- Excellent attention to detail with a commitment to accuracy.
- Strong organizational and time management skills.
- Ability to multitask and effectively prioritize competing responsibilities.
- Comfortable working in a fast-paced environment.
- Solution-oriented with strong problem-solving abilities.
- Ability to identify opportunities to strengthen client relationships through additional products and services.
- Positive attitude with a willingness to learn, grow, and contribute to the success of the company.
- Ability to work collaboratively while also performing independently.
QUALIFICATIONS
- Active Georgia Personal Lines Insurance License required.
- Previous insurance and/or customer service experience preferred.
- Strong verbal and written communication skills.
- Basic proficiency with computers, email, and telephone systems.
- Ability to multitask and effectively manage competing priorities.
- Strong organizational skills with a proactive, solution-oriented mindset.
- Ability to remain calm, professional, and customer-focused under pressure.
LICENSING REQUIREMENTS
- Candidates must possess an active Georgia Personal Lines Insurance License.
- Candidates must maintain all required licensing and carrier appointment eligibility necessary to perform licensed insurance activities.
- Additional licensing opportunities may be available based on business needs and individual performance.
OPPORTUNITY OVERVIEW
This position is designed for individuals seeking to build a long-term career within the insurance industry while contributing to a professional, client-focused company.
As a Licensed Insurance Customer Service Representative, you will work directly with clients to deliver exceptional service, strengthen customer relationships, retain business, and grow existing accounts through proactive coverage reviews, cross-selling, and account-rounding opportunities.
If you are dependable, professional, customer-focused, and committed to excellence, we encourage you to apply and become part of The Anthony Agency: American Family Insurance.
Pay: $30,000.00 - $50,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Application Question(s):
- What is your Insurance License National Producer Number (NPN)?
License/Certification:
- Personal Lines or Property & Casualty License (Required)
Ability to Commute:
- Newnan, GA 30265 (Required)
Work Location: In person
