Supervisor, Clinical Services (Early Phase Research- Screening)- ICON San Antonio TX
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
We are currently seeking a Supervisor, Clinical Services to join our diverse and dynamic team. As a Supervisor, Clinical Services at ICON, you will be responsible for coordinating and overseeing the daily activities of the clinic and of clinic staff. You will ensure that the clinic meets clinical trial requirements in accordance with study protocols, SOP's, and ICH-GCP standards.
Location: 100% on site San Antonio TX
What you will be doing:
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Implement and manage daily Clinic activities ensuring all procedures are managed in accordance with appropriate regulatory guidelines or industry standards (e.g. GCP, HIPAA, OSHA).
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Communicate and participate in meetings with the clinic, recruiting, and study management teams as needed to plan for screening, on-study, or outpatient visits.
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Be knowledgeable of all assigned studies that are planned or being actively recruited/enrolled.
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Promote an environment where team achievement is regarded and supported by regular coaching, performance measurement and feedback.
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Facilitate individual professional development of employees within the clinic
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Provide guidance/insight on aspects of clinical operations as well as contingency planning.
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Communicate team and individual goals and expectations to ensure direct reports understand their responsibilities.
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Responsible for managing the performance of staff, including providing input into salaries, as well as nominations for promotion.
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Building teamwork and improving process and productivity by working within and across functional areas.
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Be a point of escalation (internal) for resolution of issues and conflicts.
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Develop positive professional relationships with key internal and external customers and suppliers.
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To undertake other reasonably related duties as may be assigned from time to time from other Clinic Management, Clinical Study Managers, and/or Principle/Sub Investigators (Sub-PI)
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Ability to identify and hire strong candidates through the hiring process.
Your profile:
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Bachelor’s Degree preferred
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3+ years of experience in clinical research operations, with significant exposure to early phase trials and screening/eligibility work
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Minimum 1 + year of supervisory or lead experience managing people
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Prior experience in process improvement / QA projects preferred
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Demonstrated knowledge of GCP, ICH, FDA, relevant regulatory bodies, and IRB processes
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Strong skills in protocol review, eligibility assessment, medical/clinical documentation, and source data verification
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Excellent verbal and written communication skills
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Ability to work cross functionally
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Strong organizational and critical thinking skills; capacity to juggle competing priorities and adapt to changing demands in fast-paced environment
Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
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Competitive base salary and performance related incentives
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Health and wellbeing programmes including medical, dental, and vision coverage where applicable
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Retirement and pension plans
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Life assurance and disability coverage
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Employee assistance programmes and wellbeing resources
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Learning and development opportunities through structured training and career pathways
Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
Inclusion and Accessibility
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.
