The White Flower is a luxury bridal boutique known for exceptional service, thoughtful details, and a truly memorable experience for every client. We are looking for an exceptional Boutique Manager who is ready to take a proactive and strategic approach to leading a high-performing team and overseeing the day-to-day operations of a boutique where details matter and standards are high.
Unlike a corporate role, there is no bureaucracy to navigate. You'll work directly with ownership, have a real voice in shaping how the boutique operates, and be trusted to make decisions that matter. This is a newly created leadership role with opportunity for growth and increased responsibility over time.
We're looking for someone who genuinely loves leadership. The ideal candidate inspires meaningful growth in their team, holds people accountable with kindness, enjoys coaching and development, and takes pride in creating a culture where people perform at a high level and enjoy coming to work.
The White Flower is one of San Diego's top-rated luxury bridal boutiques, but what makes this place truly special is the team behind it. Several team members have been here for more than three years, and some for more than eight. We work hard to create an environment where people feel valued, supported, and challenged to grow.
If you're someone who takes ownership naturally, leads people exceptionally well, and enjoys improving both people and processes, we'd love to meet you.
Hours, Benefits, and Compensation
- Schedule: Monday through Friday, 9:30am–6:30pm, 100% on site. Occasional Saturdays may be required (no more than one per month), with a weekday trade offered in exchange so the total remains a 5 day work week.
- Salary: $70,000-$82,000 per year, salaried. Exact rate DOE.
- PTO: 15 days divided as Holiday (5) and PTO (10)
- 401k: With employer match
- Health Insurance
- Sick Leave: Accrual based as per California law
- Employee discounts on alterations
Responsibilities
- Take ownership of the people side of this boutique. Your primary focus is inspiring, developing, and holding the team accountable so that ownership spends less time correcting and more time growing the business.
- Ensure all employees are performing to The White Flower standards through consistent feedback, coaching, and support. Celebrate wins loudly and address gaps directly and with care.
- Create and maintain a work environment where communication is clear, expectations are consistent, and every team member feels supported and accountable.
- Address performance and interpersonal issues calmly, directly, and professionally. You are the first line of resolution before anything reaches ownership.
- Conduct monthly individual check-ins with all employees across Sales, Alterations, and Operations. Know your team well.
- Maintain the boutique environment to the highest visual and experiential standards at all times.
- Oversee scheduling, payroll, and staffing to ensure seamless coverage and accurate operations.
- Handle client concerns with warmth and confidence, finding solutions that protect both the client’s experience and the business. A challenging client interaction does not derail your day.
- Keep ownership informed through regular updates. Bring solutions, not just problems.
- Collaborate with the Operations coordinator to connect with property management and vendors to keep the boutique's space running beautifully.
- Lead hiring processes and manage employee transitions with care, clarity, and professionalism.
- Track boutique goals and performance metrics, analyze the data, and rally the team around continuous improvement.
- Ensure all procedures and systems are followed consistently and updated when needed.
- Collaborate with the Operations Coordinator on inventory management, the Alterations Manager on alterations forecasting, and the Lead Stylist on dress upkeep.
- Receive goals and direction from ownership and execute independently, without the need for step-by-step instruction or ongoing check-ins to stay on track. Deliver promptly by each deadline.
- Oversee and support our Social Media Coordinator, providing strategic direction and ensuring content aligns with brand standards and goals.
- Take initiative in your own professional development. We value someone who is always growing and looking to learn.
Requirements
- Minimum 3 years in a management role, preferably in luxury sales/retail.
- Exceptional organization and time management with strong executive function and the ability to stay focused, thorough, and calm under pressure.
- A natural and proactive problem solver who anticipates needs and acts before being asked.
- Outstanding interpersonal and communication skills. You read people exceptionally well and respond with both sensitivity and clarity.
- Comfortable giving direct, honest feedback while maintaining warmth and respect.
- Genuinely energized by one-on-one check-ins, team development, and the kind of detailed people management that moves the needle over time.
- Emotionally resilient and even-keeled. You do not carry the weight of one difficult interaction into the rest of your day.
- Meticulous attention to detail and a genuine commitment to high visual and operational standards.
- Proven ability to manage and motivate a diverse team, building a culture of accountability, warmth, and excellence.
- Comfortable with data and spreadsheets. You enjoy tracking performance, identifying patterns, and making informed decisions based on what the numbers tell you.
- Proficiency with Google Workspace. Familiarity with scheduling, payroll, and project management tools (Gusto experience is a plus).
- Some exposure to marketing strategy is helpful. Experience managing or collaborating with a social media coordinator is a plus. Mailchimp experience is a strong bonus.
- Bachelor's degree preferred
- A background check is required. Upon offer acceptance, candidates will complete a background check as a condition of final employment.
Interview Process
Because this role works directly alongside ownership, finding the right fit is important to us. Our process begins with a phone conversation, followed by an in-person interview for candidates we feel strongly about. Finalists will be invited for a fully paid shadow day where they can experience the boutique firsthand and get to know the team.
We're looking for someone who is excited to become a long-term part of the business and grow alongside our team. The right person will have the opportunity to make a meaningful impact, help shape the future of the boutique, and play an important role in our continued success.
Pay: $70,000.00 - $82,000.00 per year
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Application Question(s):
- What specifically excites you about working at The White Flower?
- Describe a specific moment when you turned around an employee who was struggling with their sales closing rate. What did you do and what was the result?
- Have you worked with a CRM software before? If so, what platform? Do you have experience using Gusto for payroll and scheduling?
Experience:
- management: 2 years (Required)
Work Location: In person
