This Isn’t Just a Front Desk Job; It’s a Critical Role in Patient Care, Practice Flow, and Helping People Feel Seen and Supported.
Whether a patient is calling for the first time or checking in for their tenth visit, you are the voice who makes them feel welcomed, remembered, and supported.
At Miccass Physical Therapy, that voice could be yours.
We’re looking for a Patient Care Coordinator who brings warmth, focus, and compassion to every interaction. Someone who does not just schedule appointments, but creates calm in the middle of a busy day. Someone who does not just answer phones, but becomes the reason patients stay consistent with their care.
This role is not about punching the clock. It is about being the heart of a clinic that is fun, engaging, upbeat, and built around real work-life balance.
Why This Role Matters
You’ll be the first impression and the lasting one.
From the first call to the final check-out, you’ll guide patients through every step of their experience. You’ll explain what comes next, keep the schedule moving, support the clinical team, and help patients feel like they are in the right place.
Our clinic is growing, and our team runs on communication, energy, and teamwork. If you enjoy helping people, staying organized, and bringing calm to a busy front desk, you’ll thrive here.
What You’ll Do
Front Desk and Patient Experience
- Welcome patients with a warm, professional, and upbeat presence.
- Check patients in and out efficiently.
- Answer phones and respond to patient questions with clarity and kindness.
- Create a positive first impression for new and returning patients.
- Help patients feel supported, informed, and cared for throughout their visit.
Scheduling and Calendar Management
- Schedule evaluations, follow-up visits, and ongoing appointments.
- Convert incoming calls, referrals, and inquiries into scheduled appointments.
- Maintain an organized and efficient clinic schedule.
- Follow up with patients to reduce cancellations and improve attendance.
- Communicate schedule changes clearly with patients and the clinical team.
Insurance Verification and Authorizations
- Verify insurance benefits and patient coverage.
- Obtain authorizations when needed.
- Explain copays, deductibles, and payment expectations clearly.
- Help patients understand their next steps without feeling overwhelmed.
- Support accurate billing and collections processes.
EMR, Documentation, and Office Support
- Enter and update patient information accurately in the EMR.
- Keep patient records organized and complete.
- Use office tools such as TheraOffice, Excel, and Google Workspace.
- Support communication with providers, referrals, and internal team members.
- Help keep the front office running smoothly each day.
You’re a Great Fit If You:
- Have experience in a healthcare front desk, physical therapy clinic, or similar patient-facing setting.
- Have worked as a front desk receptionist, patient care coordinator, medical receptionist, or healthcare administrative assistant.
- Communicate with confidence, warmth, and professionalism, especially over the phone.
- Are familiar with insurance verification, scheduling, billing support, and EMR systems.
- Can stay organized and calm in a busy clinic environment.
- Enjoy helping people and creating a positive patient experience.
- Are comfortable working onsite in a full-time role.
- Are able to work evening shifts at least 2 to 3 days per week.
- Want a role that blends customer service, organization, communication, and patient care impact.
What’s In It for You
Pay: $22 to $24 per hour, based on experience.
Schedule: Full-time, onsite.
- Monday through Friday.
- Morning and evening shifts.
- Some shifts are 8am to 4pm.
- Some shifts are 12pm to 8pm.
- Must be able to work evening shifts at least 2 to 3 days per week.
Perks and Benefits
- Competitive salary.
- Paid Time Off.
- Flexible schedule.
- Profit sharing opportunities.
- Employee discounts.
- Free uniforms.
- Wellness resources.
- Training and development support.
- A fun, engaging, upbeat clinic culture.
- A team environment that supports great work-life balance.
Why Join Miccass Physical Therapy?
We’re not corporate. We’re personal.
At Miccass Physical Therapy, we believe great patient experiences start at the front desk. That is why we value the people who keep the schedule moving, help patients feel comfortable, and support the flow of the entire clinic.
This is a place where your work matters.
Your organization matters.
Your communication matters.
Your ability to make someone feel welcomed, supported, and cared for matters.
If you’re looking for a full-time front desk role where you can be part of a growing private practice, work with an upbeat team, and make a real difference in the patient experience, this could be the right fit.
We’re actively interviewing and moving quickly.
Apply today and let’s talk.
Pay: $22.00 - $24.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Opportunities for advancement
- Paid time off
Application Question(s):
- How many years of front desk or Patient Care Coordinator experience do you have in a healthcare setting?
- Do you have experience with, or are you familiar with, EMR and billing systems?
- Do you have experience with insurance verification and authorization processes, including collecting co-pays?
- Do you have experience contacting patient leads and converting them into scheduled evaluations or consultations? Please describe.
- Are you willing to undergo proven sales training to assist with lead conversion and evaluation scheduling?
Work Location: In person
