Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Computer Science
Job Description
At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?
About the Role
You will serve as a senior analyst within production operations, ensuring the stability, reliability, and performance of critical business services. In this role, you will support and optimize mainframe production environments, drive operational excellence, and identify opportunities for automation and process improvement. You will partner with technology, compliance, finance, and client-facing teams to resolve complex operational challenges and maintain service continuity. Success is measured through system availability, operational efficiency, risk reduction, and consistent service delivery.
What You Will Be Doing
- Monitor and support production workloads across mainframe environments to ensure service reliability and performance
- Analyze operational processes and identify opportunities for automation, optimization, and efficiency improvements
- Manage and troubleshoot batch processing activities using JCL, CA7, and batch monitoring tools
- Support software promotion, configuration management, and deployment activities using Endevor
- Investigate and resolve complex production incidents, minimizing business impact and operational risk
- Conduct operational reviews, audits, and quality assurance activities to ensure compliance with policies and regulatory requirements
- Partner with cross-functional teams to implement corrective actions and sustainable process improvements
- Monitor service performance metrics, identify trends, and drive proactive issue prevention
- Develop and maintain operational procedures, technical documentation, and support standards
- Provide technical guidance and operational expertise to team members and project stakeholders
Required Qualifications
- Experience supporting production operations, service delivery, or operational support in a regulated environment
- Strong working knowledge of mainframe technologies and production support processes
- Proficiency with JCL, CA7 scheduling, batch processing, and batch monitoring tools
- Experience using Endevor or similar source code and configuration management platforms
- Knowledge of mainframe job scheduling, workload management, and production control processes
- Strong analytical and problem-solving skills with the ability to diagnose and resolve complex production issues
- Experience implementing process improvements, automation solutions, or operational efficiencies
- Knowledge of incident, problem, change, and risk management practices
- Bachelor’s degree in a relevant field or equivalent practical experience
Preferred Qualifications
- Experience supporting financial services, banking, payments, or fintech environments
- Knowledge of z/OS operating systems, TSO/ISPF, SDSF, and mainframe utilities
- Familiarity with scripting, workflow automation, or operational tooling enhancements
- Experience with audit, compliance, and quality assurance processes
- Certification in process improvement, operational excellence, IT service management, or related disciplines
What We Offer you
At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:
Opportunities to make an impact in fintech
Personal and professional learning
Inclusive, diverse work environment
Resources to give back to your community
Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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