Be Part of a Family That Gives Hope to Other Families
Since 1989, MDR Pharmacy has helped patients across the nation on their journey to parenthood. What started as a small, family-run pharmacy in Los Angeles has grown into one of the largest independently owned specialty pharmacies in the U.S..
At MDR, you’re not just joining a team — you’re joining a family that’s passionate about making a difference.
About the Role
The Patient Care Coordinator (PCC) is the heart of our patient experience team. This position operates in a fast-paced call center setting, serving as the point of contact for both IVF clinics and patients. You’ll ensure patients receive their fertility medications accurately, on time, and with compassion.
This role is a great entry point into the healthcare field for someone who is:
-
Reliable and thrives in a busy, high-energy environment
-
Adaptable and ready to learn
-
Empathetic and passionate about helping others
Every call, every order, and every patient interaction contributes to something bigger — helping families grow.
What You’ll Do
-
Ensure timely delivery and accurate billing of patient medication orders.
-
Demonstrate empathy and professionalism in all communications (phone, email, etc.).
-
Work collaboratively with internal departments to resolve issues efficiently.
-
Manage multiple priorities while maintaining accuracy and attention to detail.
What We’re Looking For
-
Strong customer service or call center experience (healthcare background a plus but not required!)
-
Basic computer skills (Word, Excel) and ability to type 45+ WPM
-
Reliable attendance and commitment to working full-time, on-site (Monday–Friday, plus rotating weekends)
-
A genuine desire to help others — we’ll train you on the rest!
What to Expect
-
High call volume and frequent multitasking
-
Fast-paced environment where accuracy matters
-
Patients who may be emotional — you provide calm, supportive communication
-
A team that helps each other and a leadership team that is present and supportive
Training & Growth
We provide structured training and ongoing support — you will learn medications, workflows, and best practices step-by-step.
You will rotate through several departments, including our Front Pharmacy Clerk, Operators, and the Shipping Department, before being paired with one of our Lead Patient Care Coordinators. This training path is designed to help you understand how each part of the pharmacy works and how patient orders move through the process.
This training process builds your confidence in the Patient Care Coordinator role and helps you understand not just what we do, but why we do it. You will have continuous guidance, feedback, and support along the way.
What We Offer
-
Career growth — get your foot in the door in a respected healthcare field
-
Reliable schedule and long-term job stability
-
Competitive pay and benefits (medical, dental, vision, 401k, paid vacation, and holidays)
