Overview
Join our dynamic automotive team as an Automotive Service Advisor, where your enthusiasm and mechanical knowledge will drive exceptional customer experiences. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. Your energetic approach will help guide clients through the service process, recommend additional repairs or upgrades, and ensure their vehicles are returned in top condition. This position offers a rewarding opportunity to combine customer service excellence with automotive expertise, contributing to a thriving dealership environment.
Responsibilities
- Greet customers warmly and listen attentively to understand their vehicle concerns and service needs
- Explain repair procedures, estimate costs using estimating software, and communicate timelines clearly
- Upsell additional services such as oil changes, tire rotations, brake repairs, alignments, suspension work, and more to maximize customer satisfaction and dealership revenue
- Coordinate with technicians to prioritize repairs and ensure timely completion of services
- Maintain detailed service records and write accurate service reports for each vehicle
- Communicate effectively with clients regarding vehicle diagnostics, repair progress, and final inspections
- Handle cash transactions, process payments accurately, and manage service write-ups efficiently
Requirements
- Proven experience as an Automotive Service Advisor or in a similar auto service management role; dealership experience is highly preferred
- Strong mechanical knowledge with familiarity in automotive diagnostics, transmissions, diesel engine repair, collision repair, air brake systems, shocks & struts, and other key automotive systems
- Experience using estimating software and computer-aided vehicle damage estimating tools
- Excellent customer service skills with the ability to communicate technical information clearly to clients
- Knowledge of automotive repair procedures including oil changes, tire service, wheel alignments, suspension work, brake repair, and auto body repairs
- Valid driver’s license with a clean driving record; ability to drive various vehicle types including trucks with air brakes or diesel engines
- Ability to handle multiple tasks simultaneously while maintaining attention to detail and professionalism
Join us today and become part of a vibrant team dedicated to delivering outstanding automotive care! Your energy and expertise will help us build lasting relationships with our customers while advancing your career in the auto industry.
Pay: $64,955.30 - $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
