The Opportunity:
Hotel Daphne seeks an enthusiastic Housekeeping Room Attendant to join the team! You will be part of a team that is passionate about celebrating creativity and delivering exceptional guest experiences.
Who We Are:
Located in the charming Houston Heights neighborhood, Hotel Daphne is the latest project from Austin’s acclaimed hospitality group Bunkhouse Hotels. With 49 rooms, it’s an inviting escape in a residential neighborhood on the rise.
Hotel Daphne features an all-day restaurant and bar, a library/small private events space, and a lobby retail shop signature to the Bunkhouse brand.
We’re Proud to Offer Exceptional Benefits, which Include:
- Medical, Dental, Vision, 401K with company match
- Complimentary & Discounted Nights, Friends & Family Room Rates
- Work-life benefits including wellbeing initiatives such as a complimentary Headspace
- Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!
The Role:
A Housekeeper is responsible for the cleanliness of the property including guest rooms, public areas, Back of House, exterior public space, and linens. Housekeepers will follow the policies, standards and guidelines established by Bunkhouse, the Department of Health, and any other applicable government agencies.
The person in this position must have good communication skills, the ability to resolve conflict, and a thorough understanding of company policies, procedures and expectations.
Responsibilities:
- Responsible for cleaning of guest rooms, public spaces, exteriors and Back of House daily
- Continually maintain inventory of linens, cleaning supplies and guest amenities to ensure adequate supplies in accordance with established par levels and timeframe
- Maintain the storage rooms with at least one (1) par clean at all times
- Report and correct any deficiencies noted in guest rooms or public areas to the appropriate individuals
- Assist in the timely completion of all projects including mattress rotation, window washing, deep cleanings, etc.
- Assist in implementation of special projects
- Notify Housekeeping Supervisor and/or immediate supervisor about any guest rooms that need to be placed out of order for maintenance concerns
- Maintain a positive relationship with employees and guests
- Maintain constant communication between all departments (i.e. room status)
- Promote and encourage guest name recognition at all times
- Possess knowledge of all guest services and amenities
- Ensure all calls are answered in a courteous, professional and efficient manner
- Maintain a high level of cleanliness and safety in the work area
- Maintain an increased awareness of safety issues throughout the property
- Keep abreast of safety and OSHA requirements
- Be familiar with all safety and emergency procedures
- Attend all relevant meetings
- Adhere to all standards of operations, policies and procedures, manuals, memos and oral instructions
Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.
