The Systems Enhancements Specialist is responsible for prioritizing system enhancement requests for existing MLM systems, ensuring proper/value-add business justification:
- Spec out with requestor new business requirements and validate audit compliance/impact, if applicable
- Collaborate with ICT on high level estimate (solicit funding if required), user testing and deployment support
- Review and approve all ICT Business Requirements Documents for work to commence as outlined
- Document appropriate training, communicate deployment intentions with respective user base, point of contact during launch; collaborate with MLM Plant Logistics Support team for appropriate job function training transfer
- Track ICT progress of initiatives through completion; escalate / remove barriers as needed
- Define AI use cases to aid user training and data mining for past trends/future forecasts
- Analyze key business metrics for troubled areas to assess opportunity to improve through system improvement
- Lead for any new system development / new location launch within the MLM space (i.e. Modernization of mainframe to Web, automated solutions for unique circumstances)
- Expected to travel as needed for process/system improvement evaluation, testing, deployment, etc.
Requirements:
Basic Qualifications:
Preferred Qualifications:
- Master's degree in a related field
- 6 or more years of coding and project management experience
- Cost Deployment / Data stratification / Cost-Benefit Analysis
- Successful development and deployment of analytic tools (i.e. Power BI, Power Apps)
