Job Title: Digital Soloutions Architect (ServiceNow Architect)
Location: Hybrid in Charlotte, NC
Mode of interview: 2 Virtual Interviews
Key Responsibilities:
- Design ServiceNow solutions based on business requirements.
- Evaluate emerging ServiceNow technologies and the evolution of current functionality to define roadmaps to meet business needs.
- Develop and manage the target design, policies and standards, working proactively to maintain a stable, viable architecture and ensure consistency of design across multiple projects.
- Provide ownership of solutions, working with members of the lead technical team to ensure its feasibility.
- Work closely with Enterprise Architecture team to align with Duke Energy strategies.
- Managing the ServiceNow solution design for complex projects, ensuring best practice, quality and fit for purpose outcomes.
- Provide advice on alternative options, risks and the associated impact to the business and technical architecture.
- Drive the continuous improvements of our technical capability, implementation methodology and service offerings based on user experiences, ensuring a value driven approach.
- Mentor other team members in implementation methodology, solution design, ServiceNow configuration and best practice.
- Provide technical leadership and guidance to the ServiceNow development team.
- Stay updated with the latest ServiceNow features and technologies to enhance system capabilities.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience as a ServiceNow architect or developer, particularly in Cloud technologies (AWS/Azure)
- Strong understanding of IT service management and business processes.
- Excellent problem-solving and project management skills.
Skills and Experience:
Proven experience as a key technical resource leading the development of solutions in ServiceNow environments that have implemented and provided excellent design architecture in areas such ITSM, HRSD, ITOM, ITAM, Integrations etc.
- Experience with scripting in ServiceNow (JavaScript, AngularJS, etc.)
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services
- Experience with architecting or developing solutions within the cloud (AWS)
- Excellent knowledge of technical components such as LDAP, VPN, SSL and other such technologies.
- Knowledge of ITIL frameworks and methodologies.
- Strong ability to demonstrate analytical and problem-solving skills with excellent verbal, written and time management skills.
- Demonstrated ability to influence and consult to all levels of stakeholders (providing options with pros, cons and risks) around all key technical decisions during project delivery with outstanding results.
- Demonstrated ability to mentor staff in development and release management relative to the ServiceNow platform to drive quality, value and best practice.
Preferred Skills:
- CTA/CMA certified.
- ITIL Foundation certified.
- Certified ServiceNow System Administrator.
- Certified CSM, ITSM and ITOM Implementation Specialist.
- Knowledge or experience of Agile or SCRUM.
- Understanding of Cybersecurity practices and programs
- Experience in Government Community Cloud
- ServiceNow Certified System Administrator or Certified Application Developer.
Pay: $80.00 - $90.00 per hour
Work Location: Hybrid remote in Charlotte, NC 28270
